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Thank you for following us on Twitter! If we replied to your tweet with this link, it’s because we are unable to give you any type of comprehensive answer using the limitations of 140 characters. If you need individual help, we’ll be happy to assist on the Microsoft for Mac Product Forums.

How to Report a Problem

Before you report a problem, 1) make sure you are updated, 2) restart your Mac, 3) run Repair Permissions using Disk Utility and 4) check to see if your question has already been answered. Look in Help (it’s under Help in the Menu Bar) or search OfficeforMacHelp.com for answers. If you still can’t find the answer then ask on the Microsoft for Mac Product Forums.

Note: The Microsoft for Mac Product Forums are community forums. Your answers are coming from your peers that volunteer their time to help. If you need to contact Microsoft, visit Microsoft Support or call (866) 474-4882.

For best results:

1. Create a subject that defines your problem. Subjects like “help” and “newbie” can be overlooked. Many users will scan the list for subjects where they might be able to help out and will overlook your problem. It’s OK to add “I’m a newbie” in the message, but it’s not necessary for the subject. If it’s a long subject, make sure the important words come first. Long subjects may be truncated and the key word won’t be seen.
2. Identify the version of  the Office application that you are using. Often there are different solutions for different versions. Check in the Menu bar under the application name. Word > About Word, for example.
3. Identify the version of the OS that you are using. For OS X it’s under the Blue Apple in the menu bar….About this Mac
4. For Send & Receive problems, identify the type of account. Is it a POP, IMAP, Exchange or a web based account?  Some web based accounts require a paid subscription in order to download into a third party application like Entourage or Outlook for Mac. Don’t know what type account you have? 1) See Accounts, 2) Check in your Account window under Tools in the Menu bar.
5. Give as much detail about your problem and what you have done so far to troubleshoot. Just saying that I have tried all the suggestions on the list doesn’t mean very much. Saying “it just doesn’t work” isn’t helpful either. Give details!
6. Include a screenshot link using a service like ImageShack, Flickr, PhotoBucket.

Hopefully, these suggestions will help find a speedy solution to your problem. See you on the forum!