Send & Receive

Send & Receive Basics

  1. If you can receive but not send then you have a bad SMTP configuration
  2. If you can send but not receive you have a bad POP or IMAP configuration
  • You can try re-entering info.
  • You can delete account and create a new one. (not just delete the data but the account)
  • Using copy/paste can result in an extra space being added. Type carefully.
  • Check your Keychain for corruption.
  • Check under advanced settings. Most ISPs require advanced settings now for SMTP. Check the website for exact info on SSL and ports.

See examples for many of the popular account setups here.

FAQs

  1. How do I stop Outlook from downloading my mail over and over again?
  2. Is there a way to open the progress window, instead of having to hit command 7 each time?
  3. Autodiscover keeps changing the URL for my Exchange account. How do I fix this?

1) How do I stop Outlook from downloading my mail over and over again?

If you’re using a POP account then you can’t. This is not an Entourage nor Outlook problem.

When your mail server receives a new message it gives the message a unique ID. This is what mail applications use to determine whether or not to download messages. New IDs get downloaded. Existing IDs don’t. When mail servers are rebooted or reset in some way they often reset the unique IDs. The next time the mail client connects it sees that it has a lot of “new” messages and downloads them again.

You can work through this a couple of different ways:

  1. Edit your POP account settings to delete messages that are older than a certain length of time. Start with five days. If the server is reset then you will only receive the last five days worth of messages again.
  2. Convert to an IMAP account instead of POP. IMAP is made to synchronize with your mail server unlike POP, which downloads and deletes.

Trying to use your POP server as an IMAP server by leaving messages on your server is not a good solution.

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(2) Is there a way to open the progress window, instead of having to hit command 7 each time?

Yes, Add a schedule to run the script Open Progress Window on startup. Download script and place in the Outlook Script Menu Items folder in this location:  ~/Documents/Microsoft User Data/Outlook Script Menu Items. Create Schedule:

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