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Import Options

FAQs

  1. How do I prepare to upgrade from Entourage to Outlook?
  2. How easy will it be to upgrade to Outlook from a previous version of Entourage or import mail from Outlook for Windows?
  3. What files can be imported into Outlook?
  4. How do I get my Entourage X Identity imported into Outlook?
  5. What do I do if Outlook won’t import my Entourage 2004 or 2008 Identity?
  6. Does Outlook for Mac import .pst files?
  7. What are the requirements for Exchange support?
  8. How do I import from Apple Mail, iCal & Address Book?
  9. How do I move calendar items to another calendar after I import?

1) How do I prepare to upgrade from Entourage to Outlook?

Pre-Installation Tips

  • Read the directions!
  • Quit any applications that are running, including virus-protection applications, all Office applications, Microsoft Messenger for Mac, and Office Notifications, because they might interfere with installation.
    • Easy way: Log out of your User under the Apple in the Menu bar. When you log back in, hold down the Shift key until start-up is complete. This disables all Login items including the hidden ones.
  • I suggest not removing older version until you are satisfied with the new install. If for some reason your Identity will not import, you will need to manually export your items in your Identity. You don’t want to have to go back and install to get your mail out.
  • If you use “Remove Office”, backup your normal file, custom templates and custom dictionary (found in Preferences). Otherwise, “Remove Office” will delete those files.
    • Normal file: Note: starting with Office 2004 the Normal template is moved to the MUD folder, but the Templates folder is not moved.
    • You’ll also need your CD key when you install. Keep this key in a safe place!
    • Using “Remove Office” does not delete your Microsoft User Data folder that contains your email messages.
    • “Remove Office” is different from dragging the MS Office folder to the trash. It deletes invisible files and preferences used by MS Office.

Tips when upgrading Entourage mail:

  • Clean up your database before importing
  • Export your contacts
  • Make a backup of your database
  • Empty your Deleted Mail
  • Consider archiving old mail.

2) How easy will it be to upgrade to Outlook from a previous version of Entourage or import mail from Outlook for Windows?

Even though Outlook is not Entourage it will import Entourage items (mail, contacts, calendar events, tasks, notes, categories) just as previous versions of Entourage imported from an older version.  You will be able to import from Entourage 2004 and Entourage 2008, but not from Entourage X. Note: Projects are no longer included in Outlook for Mac, but Project Center associations are converted to categories. More info

Outlook now supports importing .pst files. However, if you have an Exchange or IMAP account you can simply enter your account info and let Outlook download from the server.

See below for full details on Exchange support

Outlook will import:

  • Entourage 2004, Entourage 2008, Entourage EWS
  • Outlook Data File (.pst or .olm)
  • Entourage archive file (.rge)
  • Apple Mail, Eudora
  • Contacts or messages from text file (tab- or comma- delimited, MBOX)
  • Holidays (these files are included with Outlook)

View all options to import into Outlook:




Additional info: Import Apple Mail, iCal and Address Book into Outlook

How do I get my Entourage X Identity imported into Outlook?

See direction on the Entourage Help Page How to manually export your data.

If you need help, I offer my services to upgrade your Entourage X Identity to Outlook or Apple Mail. Contact me

What do I do if Outlook won’t import my Entourage 2004 or 2008 Identity?

If your import fails, you will need to export your data as either a .rge or mbox file. This means that you will still need to have Entourage installed. Outlook will be able to import the files. See directions on the Entourage Help Page Manually move your Entourage 2004 & 2008 data

If you need help, I offer my services to recover your Entourage data so it can be imported. Contact me.

Does Outlook for Mac import .pst files?

Yes, Outlook for Mac will import .pst files. See YouTube video What’s New: Outlook Item Import

Exchange Requirements

Exchange users need to note Outlook is only compatible with Exchange Server 2007 with SP1 RU4 and higher. Even though Outlook for Windows supports Exchange 2003, Outlook for Mac does not.

Entourage 2004 and 2008 both connect to Exchange Server via WebDAV, which is a de-emphasized protocol in Exchange. The last version of Exchange Server to support WebDAV is 2007.

Microsoft released Entourage Web Services Edition, which uses the Exchange Web Services (EWS) protocol. This protocol is replacing both MAPI (Outlook for Windows) and WebDAV. Exchange Server 2007 is also the first version to support EWS.

Outlook 2011 only supports the new EWS protocol and therefore it is only compatible with Exchange Server 2007 and higher. If you are still using Exchange Server 2003 then, no, you cannot upgrade to Outlook 2011.

You can continue to use Entourage with Office for Mac 2011’s other applications. Move the Microsoft Office 2008 folder into a subfolder of your User’s folder. I suggest creating a folder and name it Applications in your User’s folder.

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9)  How do I move calendar items to another calendar after I import?

  • Go to calendar list view
  • Click in the Search box to bring up search option.
  • Do advanced search “Date Created” “Any Date”
  • Make sure filter is set to “All events” in ribbon
  • Select all in list
  • Click and hold, in selected events. Drag events to desired calendar

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