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Hot Topics

Most Popular Outlook FAQs

  1. Why can’t I sync my calendar events to iCal/iPhones, etc. through Sync Services?
  2. Outlook 2011 will not reply or create new emails
  3. How do I switch Identities in Outlook for Mac?
  4. How do I stop Outlook from downloading my mail over and over again?
  5. Does Outlook for Mac support Exchange 2003?

1) Why can’t I sync my calendar events to iCal/iPhones, etc. through Sync Services.

Currently, Sync Services is only available for contacts unless you have an Exchange account. 

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2) Outlook 2011 will not reply or create new emails

Re-install Safari.

http://www.apple.com/safari/download/

Unable to reply, send mail in outlook 2011; always asks to rebuild office database

A graphical signature seems to be causing Outlook to want to rebuild its database. Open Signatures (from Preferences) and create a new text only signature. Redirect account to use  new signature using the Default Signature button.

For more info see

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3) How do I switch Identities in Outlook for Mac?

You cannot select switch identities in Outlook, as this Entourage feature is not included anymore. However, there is a way around this. Hold down the Option key when launching Outlook. This brings up the Database Utility. Select + “Create a new identity”, then “Set as Default”.

For years, Microsoft has been trying to convince people that identities are not that great a feature to begin with, largely for security reasons.

If several users want to use Outlook on the same machine, the recommended procedure is to create individual user accounts and to run instances of Outlook in each account. This method is much more secure than using separate identities, since your Outlook data is now protected more effectively inside the user account by Mac OS X itself.

Many people also used identities to create archives of older messages that they could then access rather effortlessly without clogging up their main user database. That functionality is still available in Outlook, but not as easily accessed.

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4) How do I stop Outlook from downloading my mail over and over again?

If you’re using a POP account then you can’t. This is not an Entourage nor Outlook problem.

When your mail server receives a new message it gives the message a unique ID. This is what mail applications use to determine whether or not to download messages. New IDs get downloaded. Existing IDs don’t. When mail servers are rebooted or reset in some way they often reset the unique IDs. The next time the mail client connects it sees that it has a lot of “new” messages and downloads them again.

You can work through this a couple of different ways:

  1. Edit your POP account settings to delete messages that are older than a certain length of time. Start with five days. If the server is reset then you will only receive the last five days worth of messages again.
  2. Convert to an IMAP account instead of POP. IMAP is made to synchronize with your mail server unlike POP, which downloads and deletes.

Trying to use your POP server as an IMAP server by leaving messages on your server is not a good solution.

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5) Does Outlook for Mac support Exchange 2003?

No, Outlook for Mac does not support Exchange 2003. Like the EWS version of Entourage, it requires Exchange 2007 with SP1 RU4 or higher. If you are still on Exchange 2003, you can still use Entourage. Move the Microsoft Office 2008 folder in Applications to your User’s folder and create an Applications folder there. Place the Office 2008 folder in ~/Applications.

If IMAP is enabled on your server, you can use IMAP to access your email, but you will not have access to calendars and contacts online.

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