FAQs

Office for Mac

  1. Is there a trial version of Office for Mac 2011?
  2. How do I send feedback and suggestions to Microsoft?
  3. How do I find the latest updates?
  4. How do I know what version I have installed?
  5. How do I get help?
  6. How do I contact Microsoft?
  7. Where is “Remove Office” for Office 2011?
  8. What do I need to know about activation?
  9. What is the difference between upgrade and update?
  10. What are the System Requirements for Office 2011?

(1) Is there a trial version of Office for Mac 2011?

There will be a trial available but not at time time. Follow us on Twitter for timely announcements.

There is a trial version of Office 2008 that is available.

(2) How do I send feedback and suggestions to Microsoft?

Under Help in the Menu bar for every Office application, select “Send Feedback”. Microsoft does not reply to your messages, but uses the info collected to help improve the product.

(3) How do I find the latest updates?

Using the same image in #2, select “Check for Updates”. The updater will mount, but you will need to select to install. the download is placed in a temporary folder and will be deleted after closing. If you want to download directly, go to Mactopia Downloads

(4) How do I know what version I have installed?

In the Menu bar for each application, select About xxx. The version number will be shown in the About window.

The Microsoft Component Plugin file will also show the version installed.


(5) How do I get help?

  1. Look in Help (it’s under Help in the Menu Bar) or search OfficeforMacHelp.com for answers.
  2. If you still can’t find the answer then ask on the Microsoft for Mac Product Forums. For best results see How to report a problem.
  3. Contact Microsoft Support or call (866) 474-4882. There could be a fee involved.
  4. Private consulting is also offered for a fee. More info

(6) I downloaded the trial and I need assistance. How do I contact Microsoft?

Contact Microsoft

(800) MICROSOFT (642-7676)


Office Installation and Activation Support
(800) 936-5700


(7)  Where is “Remove Office” for Office 2011.

Currently, there is no “Remove Office” application for Office 2011. You can see a list of all files installed if you want to remove manually, or if you have an older version of Office installed, you use use “Remove Office” from the older version. Note: Starting in Office 2008, “Remove Office” does not remove everything. More info

(8)  What do I need to know about activation?

Starting with Office for Mac 2011, activation will be required. Activation associates the use of the software with a specific device. During activation, the software will send information about the software and the device to Microsoft. This information includes the version, the license version, language and product key of the software, the Internet protocol address of the device, and information derived from the hardware configuration of the device.

REASSIGN TO ANOTHER DEVICE. You may reassign the license to a different device any number of times, but not more than one time every 90 days. If you reassign, that other device becomes the “licensed device.” If you retire the licensed device due to hardware failure, you may reassign the license sooner.

Repeatedly prompted to enter your product key when you try to start any Office for Mac 2011 application. It’s critical that you read this Microsoft KB: 2476507 if you have an eSATA drive before installing.

Volume Licensing does not require activation. Other versions can be activated online or you can call to activate.

See the EULA for more info

(9)  What is the difference between upgrade and update?

Upgrades are not free. You cannot download an upgrade.

  • Upgrade from Office X to Office 2004, Office 2008, or Office 2011.
  • Upgrade from Office 2004 to Office 2008 or Office 2011

You can update for free. An update includes improvements for that version.

For example, you purchased Office 2008. Since it’s release, Microsoft has released several free updates. 12.1.0, 1 and 12.2.6. Updates are important because they contain bug fixes. SP1 (12.1.0) contained over 50 improvements for Entourage 2008.

(10)  What are the System Requirements for Office 2011?

Minimum Requirements Office for Mac 2011:*

System Requirements: A Mac computer with an Intel processor
Mac OS X version 10.5.8 or later (Leopard or higher)

1 GB of RAM or more **
2.5GB hard disk space
***
1280 x 800 or higher resolution monitor

DVD drive or connection to a local area network (if installing over a network)
Safari 5 or later recommended
Outlook requires Exchange 2007 or higher

*Note: If you barely meet the minimum requirements, you will most likely not be satisfied with the performance.

**I wouldn’t advise using Office 2008 or Office 2011 with Snow Leopard with less than 4 GB, or Leopard with less than 2GB)

*** You need a minimum of 10% free just for the OS.

How do I know how much free space and how much RAM I have installed?

Option 1)  Select About this Mac under the Apple in the Menu bar.


Option 2)  Use the Activity Monitor found in Applications/Utilities.


You need a minimum of 10% free for the system.


For more info on understanding how RAM and free space affect your performance see this page.

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