Troubleshooting Office for Mac with Snow Leopard

Troubleshoot Office for Mac on Snow Leopard. Tips and steps to get Office running under Snow Leopard. . . .

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Troubleshooting Crashes and Connection Errors

When you are experiencing problems with Entourage, you want immediate answers. You can ask on one of the support forums like the microsoft.public.mac.office.entourage newsgroup, but you might have to wait to get an answer. I suggest starting with a search on the Entourage Help Page.

[public newsgroups have been closed. Ask on the Microsoft Product Forums]

If you want a quick answer. These pages, in particular, are good starting points:

Most Popular Questions The Error . . .

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Unable to download updates

Can’t find the server to download updater for Microsoft Office. . . .

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Sync Services still causing problems for some users after SP1

Some customers still see problem with Entourage’s Sync Service after upgrading to SP1. For example, they see frequent crashes in Entourage’s sync service and constantly see conflicts for the same set of contacts and events in the sync alert dialog although they have resolved the conflicts previously.

Solution: Reset sync service in Entourage and the sync service in the OS. Until you clean up your data stored in the truth (a special database that stores . . .

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Mac Office Installation Failure (Leopard Users) for some Far Eastern Languages

If you are a Leopard user and Office for Mac 2008 has failed to install, try this workaround using a custom install.

“ISSUE: Installation fails when the OS is Leopard (10.5.x) and the language is set to some Far East Languages (Traditional Chinese, Simplified Chinese, Korean, Tibetan)”

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Alert sounds in Entourage 2008 break on Leopard

One of the hottest topics in the Microsoft public groups since Entourage 2008’s release on Tuesday is broken sounds. Customers are reporting that after the startup chime, sounds no longer alert them to new mail, errors and other activity.

The problem has been narrowed down to Entourage 2008 running on Mac OS X 10.5 (Leopard) and is not related to the Mac’s Alert volume or Output volume settings. Clicking on the speaker icon next to . . .

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Reverting to a previous install

Most Office:mac updates go off without a hitch for the majority of users, but for some it spells major trouble. For example, some users have reported problems with the 11.3.5 update and wanted to revert to the previous build 11.3.4.

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