Issues with Mavericks and Office for Mac – How to troubleshoot

Office for Mac 2008 and 2011 are both compatible with OS X 10.9.0 Mavericks. Some users have no issues while others are having minor issues and a few users are having major issues. If you have not upgraded, I suggest you wait until 10.9.1 or 10.9.2 is released.

Be sure to backup first and read Apple Discussions for all the latest news. Mavericks has had serious issues with hardware especially Western Digital drives. Some printers . . .

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PowerPoint Slide Missing Text

If you have a PowerPoint slide that has missing text, use Font Book to check for a bad font.

Use Font Book to validate your fonts Open Font Book in your Applications folder. Click in the list of fonts and select all (Edit > Select All). Under File in the Menu bar, select Validate Fonts. Duplicate fonts will be marked with either the yellow badge or a black dot. You will get a red badge . . .

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Office Preferences

If one or more Office for Mac applications fails to open or frequently quits the issue may be due to a corrupt preference file. Deleting a corrupt preference file won’t negatively impact Office. It recreates them as necessary. Rarely does removing and installing Office correct any problems.

Preference files store just that—your preferences. They include the last window you had open, its size, your preferred fonts, etc. You may need to configure a few preferences . . .

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Outlook rebuild results in folders named Recovered

This article is going to focus on the issue where your folders have the generic name “Recovered Folder” after rebuilding. This is a new procedure, it’s too soon to know if this will work for everyone. It’s also possible this option will work for other unsuccessful rebuild issues as well. Please leave a comment to let us know if it works for you. (See addendum at end for other options it will recover. Check back . . .

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Microsoft corrects documentation for Outlook for Mac and Exchange logging

Support personnel who attempted to follow instructions for filtering Exchange logs with Outlook for Mac more than likely found the results far from useful. This was because the original instructions were incorrect. Microsoft has updated its Turn logging on or off in Outlook for Mac 2011 page with corrected information.

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From the Word forum: ‘How to remove a stubborn line in Word?’

MacTop@officeformac.com asks:

How to remove a stubborn line in Word 2004?

It is not a page break or a table border or a format style. it is a solid thin line that goes all across the page horizontally and a bit beyond the page borders on the left and right. If I place the cursor over it, it becomes an up-down scrolling icon. If then I click and drag and drop, an extra space is . . .

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How can Microsoft make Office for Mac ‘administrator friendly’?

Software developers need to make their software “administrator friendly” because we are their first line of defense when supporting their products. If we can resolve a user’s problem then that’s one less problem the developer needs to resolve. Following is an open letter to Microsoft on behalf of administrators like myself requesting what we need in the next version of Microsoft Office for Mac.

Whom and what do I support?

I manage around 200 Macs . . .

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Sync FAQs

Sync Services is a central database on your Macintosh computer that keeps track of applications and devices that share information. You can use Sync Services to synchronize your Outlook contacts with other applications, such as the Apple Address Book and MobileMe.

If you have an Exchange account, you do not use the Sync Services central database. You are syncing to the data on the Exchange server. For this reason, you’ll have fewer issues with sync . . .

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Outlook crashes & hangs

Is Outlook constantly asking to be rebuilt, hanging or crashing? Unlike Microsoft Entourage, which stores messages within the Database file and creates one multi-megabyte or even multi-gigabyte file, Outlook stores messages separately from the Database file. You can read all about the new database in Outlook, Outlook, how does your Database grow? Even though we have a new improved database there are still issues. Many involve the initial import into Outlook. Let’s first look at . . .

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Troubleshoot

Outlook has a new database and you’ll find rebuilding easier and faster than rebuilding an Entourage database. Read about the new database in this post: Outlook, Outlook, how does your Database grow?

Often when importing from an older version, you will need to export your data as .rge or .mbox files rather than selecting to import from an older Identity. See the Entourage Help Page for instruction. We are also seeing issues importing large .PST . . .

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