By
William Smith | June 26, 2011
MacTop@officeformac.com asks:
How to remove a stubborn line in Word 2004?
It is not a page break or a table border or a format style. it is a solid thin line that goes all across the page horizontally and a bit beyond the page borders on the left and right. If I place the cursor over it, it becomes an up-down scrolling icon. If then I click and drag and drop, an extra space is . . .
Continue Reading: From the Word forum: ‘How to remove a stubborn line in Word?’
By
William Smith | April 23, 2011
Software developers need to make their software “administrator friendly” because we are their first line of defense when supporting their products. If we can resolve a user’s problem then that’s one less problem the developer needs to resolve. Following is an open letter to Microsoft on behalf of administrators like myself requesting what we need in the next version of Microsoft Office for Mac.
Whom and what do I support?
I manage around 200 Macs . . .
Continue Reading: How can Microsoft make Office for Mac ‘administrator friendly’?
By
Diane Ross | January 14, 2011
Sync Services is a central database on your Macintosh computer that keeps track of applications and devices that share information. You can use Sync Services to synchronize your Outlook contacts with other applications, such as the Apple Address Book and MobileMe.
If you have an Exchange account, you do not use the Sync Services central database. You are syncing to the data on the Exchange server. For this reason, you’ll have fewer issues with sync . . .
Continue Reading: Sync FAQs
By
Diane Ross | November 6, 2010
Is Outlook constantly asking to be rebuilt, hanging or crashing? Unlike Microsoft Entourage, which stores messages within the Database file and creates one multi-megabyte or even multi-gigabyte file, Outlook stores messages separately from the Database file. You can read all about the new database in Outlook, Outlook, how does your Database grow? Even though we have a new improved database there are still issues. Many involve the initial import into Outlook. Let’s first look at dealing . . .
Continue Reading: Outlook crashes & hangs
By
Diane Ross | October 31, 2010
Outlook has a new database and you’ll find rebuilding easier and faster than rebuilding an Entourage database. Read about the new database in this post: Outlook, Outlook, how does your Database grow?
Often when importing from an older version, you will need to export your data as .rge or .mbox files rather than selecting to import from an older Identity. See the Entourage Help Page for instruction. We are also seeing issues importing large .PST files. . . .
Continue Reading: Troubleshoot
By
Diane Ross | October 20, 2010
Basics
Before you start testing:
First make sure you are updated. Many problems are solved by simply updating. Make sure you are using the latest versions for the Apple OSX and Microsoft Office. Restart your Mac. This often fixes many problems. Running Repair Permissions is another standard tool used to repair problems. One of the first steps many troubleshooters take when experiencing issues is to delete cache files and/or to check preference files for damage . . .
Continue Reading: Troubleshoot
By
Diane Ross | October 18, 2010
One of the issues some users have experienced after updating Office 2008 with the 12.2.7 updater is the link in the top of a message to download images is missing. You can use one of the following workarounds until Microsoft provides a fix.
Option 1) Resize message window (posted by <EMAIL>
Option 2) Posted by<EMAIL>
Go to Preferences, and click on the “Read” tab under “Mail & News Preferences.”
Under the “Messages” section, check the . . .
Continue Reading: Download pictures link in message window is gone with 12.2.7 update
By
Corentin Cras-Méneur | November 25, 2009
A review of Spanning Tools for Mac . . .
Continue Reading: A “New” tool for troubleshooting SyncServices issues
By
William Smith | September 28, 2009
Entourage 2008 users trying to switch to Microsoft Entourage 2008 for Mac, Web Services Edition, may find the installer refuses to install the software because:
“At least one of your e-mail accounts does not meet the requirements necessary for Entourage 2008, Web Services Edition. Installing Entourage 2008, Web Services Edition will make one or more of your e-mail accounts inaccessible.”
However, this message can be erroneous and it does not allow the person installing . . .
Continue Reading: Work around Entourage Web Services Edition installer issues
By
Diane Ross | September 2, 2009
Troubleshoot Office for Mac on Snow Leopard. Tips and steps to get Office running under Snow Leopard. . . .
Continue Reading: Troubleshooting Office for Mac with Snow Leopard