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This article is going to focus on the issue where your folders have the generic name “Recovered Folder” after rebuilding. This is a new procedure, it’s too soon to know if this will work for everyone. It’s also possible this option will work for other unsuccessful rebuild issues as well. Please leave a comment to let us know if it works for you. (See addendum at end for other options it will recover. Check back . . . Continue Reading: Outlook rebuild results in folders named Recovered Support personnel who attempted to follow instructions for filtering Exchange logs with Outlook for Mac more than likely found the results far from useful. This was because the original instructions were incorrect. Microsoft has updated its Turn logging on or off in Outlook for Mac 2011 page with corrected information. . . . Continue Reading: Microsoft corrects documentation for Outlook for Mac and Exchange logging MacTop@officeformac.com asks: How to remove a stubborn line in Word 2004? It is not a page break or a table border or a format style. it is a solid thin line that goes all across the page horizontally and a bit beyond the page borders on the left and right. If I place the cursor over it, it becomes an up-down scrolling icon. If then I click and drag and drop, an extra space is . . . Continue Reading: From the Word forum: ‘How to remove a stubborn line in Word?’ Software developers need to make their software “administrator friendly” because we are their first line of defense when supporting their products. If we can resolve a user’s problem then that’s one less problem the developer needs to resolve. Following is an open letter to Microsoft on behalf of administrators like myself requesting what we need in the next version of Microsoft Office for Mac. Whom and what do I support? I manage around 200 Macs . . . Continue Reading: How can Microsoft make Office for Mac ‘administrator friendly’? Sync Services is a central database on your Macintosh computer that keeps track of applications and devices that share information. You can use Sync Services to synchronize your Outlook contacts with other applications, such as the Apple Address Book and MobileMe. If you have an Exchange account, you do not use the Sync Services central database. You are syncing to the data on the Exchange server. For this reason, you’ll have fewer issues with sync . . . Continue Reading: Sync FAQs Is Outlook constantly asking to be rebuilt, hanging or crashing? Unlike Microsoft Entourage, which stores messages within the Database file and creates one multi-megabyte or even multi-gigabyte file, Outlook stores messages separately from the Database file. You can read all about the new database in Outlook, Outlook, how does your Database grow? Even though we have a new improved database there are still issues. Many involve the initial import into Outlook. Let’s first look at dealing . . . Continue Reading: Outlook crashes & hangs Outlook has a new database and you’ll find rebuilding easier and faster than rebuilding an Entourage database. Read about the new database in this post: Outlook, Outlook, how does your Database grow? Often when importing from an older version, you will need to export your data as .rge or .mbox files rather than selecting to import from an older Identity. See the Entourage Help Page for instruction. We are also seeing issues importing large .PST files. . . . Continue Reading: Troubleshoot Basics Before you start testing: First make sure you are updated. Many problems are solved by simply updating. Make sure you are using the latest versions for the Apple OSX and Microsoft Office. Restart your Mac. This often fixes many problems. Running Repair Permissions is another standard tool used to repair problems. One of the first steps many troubleshooters take when experiencing issues is to delete cache files and/or to check preference files for damage . . . Continue Reading: Troubleshoot One of the issues some users have experienced after updating Office 2008 with the 12.2.7 updater is the link in the top of a message to download images is missing. You can use one of the following workarounds until Microsoft provides a fix. Option 1) Resize message window (posted by <EMAIL> Option 2) Posted by<EMAIL> Go to Preferences, and click on the “Read” tab under “Mail & News Preferences.” Under the “Messages” section, check the . . . Continue Reading: Download pictures link in message window is gone with 12.2.7 update A review of Spanning Tools for Mac . . . Continue Reading: A “New” tool for troubleshooting SyncServices issues |
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