Issues with Mavericks and Office for Mac – How to troubleshoot

Office for Mac 2008 and 2011 are both compatible with OS X 10.9.0 Mavericks. Some users have no issues while others are having minor issues and a few users are having major issues. If you have not upgraded, I suggest you wait until 10.9.1 or 10.9.2 is released.

Be sure to backup first and read Apple Discussions for all the latest news. Mavericks has had serious issues with hardware especially Western Digital drives. Some printers . . .

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PowerPoint Slide Missing Text

If you have a PowerPoint slide that has missing text, use Font Book to check for a bad font.

Use Font Book to validate your fonts Open Font Book in your Applications folder. Click in the list of fonts and select all (Edit > Select All). Under File in the Menu bar, select Validate Fonts. Duplicate fonts will be marked with either the yellow badge or a black dot. You will get a red badge . . .

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Outlook rebuild results in folders named Recovered

This article is going to focus on the issue where your folders have the generic name “Recovered Folder” after rebuilding. This is a new procedure, it’s too soon to know if this will work for everyone. It’s also possible this option will work for other unsuccessful rebuild issues as well. Please leave a comment to let us know if it works for you. (See addendum at end for other options it will recover. Check back . . .

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Microsoft corrects documentation for Outlook for Mac and Exchange logging

Support personnel who attempted to follow instructions for filtering Exchange logs with Outlook for Mac more than likely found the results far from useful. This was because the original instructions were incorrect. Microsoft has updated its Turn logging on or off in Outlook for Mac 2011 page with corrected information.

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From the Word forum: ‘How to remove a stubborn line in Word?’

MacTop@officeformac.com asks:

How to remove a stubborn line in Word 2004?

It is not a page break or a table border or a format style. it is a solid thin line that goes all across the page horizontally and a bit beyond the page borders on the left and right. If I place the cursor over it, it becomes an up-down scrolling icon. If then I click and drag and drop, an extra space is . . .

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How can Microsoft make Office for Mac ‘administrator friendly’?

Software developers need to make their software “administrator friendly” because we are their first line of defense when supporting their products. If we can resolve a user’s problem then that’s one less problem the developer needs to resolve. Following is an open letter to Microsoft on behalf of administrators like myself requesting what we need in the next version of Microsoft Office for Mac.

Whom and what do I support?

I manage around 200 Macs . . .

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Outlook crashes & hangs

Is Outlook constantly asking to be rebuilt, hanging or crashing? Unlike Microsoft Entourage, which stores messages within the Database file and creates one multi-megabyte or even multi-gigabyte file, Outlook stores messages separately from the Database file. You can read all about the new database in Outlook, Outlook, how does your Database grow? Even though we have a new improved database there are still issues. Many involve the initial import into Outlook. Let’s first look at . . .

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Download pictures link in message window is gone with 12.2.7 update

One of the issues some users have experienced after updating Office 2008 with the 12.2.7 updater is the link in the top of a message to download images is missing. You can use one of the following workarounds until Microsoft provides a fix.

Option 1) Resize message window (posted by <sonorelli@officeformac.com>

Option 2) Posted by<bloring@officeformac.com>

Go to Preferences, and click on the “Read” tab under “Mail & News Preferences.”

Under the “Messages” section, check . . .

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A “New” tool for troubleshooting SyncServices issues

A review of Spanning Tools for Mac . . .

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Work around Entourage Web Services Edition installer issues

Entourage 2008 users trying to switch to Microsoft Entourage 2008 for Mac, Web Services Edition, may find the installer refuses to install the software because:

“At least one of your e-mail accounts does not meet the requirements necessary for Entourage 2008, Web Services Edition. Installing Entourage 2008, Web Services Edition will make one or more of your e-mail accounts inaccessible.”

However, this message can be erroneous and it does not allow the person installing . . .

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