How to recover your data when rebuilding, restoring and upgrading fails

When rebuilding, restoring and upgrading fails, you can recover your data. Outlook stores your data in the Data Records folder in your Identity folder.

~/Documents/Microsoft User Data/Office 2011 Identities/Main Identity/Data Records

If you restore your Identity from Time Machine or another backup and it fails to rebuild, or you upgraded to Service Pack 2 (SP2) 14.2.1 and you have missing data you can restore your data from your old Identity. ALWAYS WORK OFF A COPY . . .

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Upgrade to Service Pack 2 (SP2) 14.2.1

Microsoft released the Service Pack 2 (SP2) 14.2.1 updater on April 25, 2012. This updater resolves the main issue users where having with the database upgrade in 14.2.0. Skip the 14.2.0 upgrade and go directly to 14.2.1. The 14.2.1 update requires 14.1.0 or later to be installed.

If you are one of those users asking, “Should I upgrade to 14.2.1?”, the answer for most is “Yes!”. This update should fix the main issue of failed . . .

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Work around for command line installs of SP2 for Mac Office 2011

Work around for command line installs of SP2 for Mac Office 2011

Symptom:

Command line installs of Service Pack 2 for Mac Office 2011 may fail.

Cause:

This is due to a problem with a script that cleans up the temporary folder used during the installation. This issue has been seen with Lion and can also occur on any Mac OS if multiple command line installs are done at the same time.

. . .

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Error: Your identity is older than this version of Outlook

DO NOT DOWNLOAD Service Pack 2 (SP2) 14.2.0. This update contains problems that were fixed in 14.2.1. You can go directly from 14.1.0 or higher to 14.2.1. SKIP the 14.2.0 updater. [Added May 3, 2012]

If you get the following error “Your identity is older than this version of Outlook” you will need to revert to Office 2011 v14.1.4 in order to repair your identity.

If you want to remove Office 2011 v 14.2.0 . . .

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How to revert to Microsoft Office for Mac 14.1.4 after upgrading to SP2

If you need to revert to a previous version of Microsoft Office for Mac after a bad update, it’s a fairly easy process as long as you have a backup on Time Machine or other backup like a CCC or SuperDuper clone. If you do not have a backup copy of your Microsoft Office 2011 folder, you will need to re-install Office.

Note: Before you revert, you will need to delete the Exchange and IMAP . . .

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Service Pack 2 (SP2) 14.2.0 is now available to download

DO NOT DOWNLOAD Service Pack 2 (SP2) 14.2.0. This update contains problems that were fixed in 14.2.1. You can go directly from 14.1.0 or higher to 14.2.1. SKIP the 14.2.0 updater.

Microsoft released Service Pack 2 (SP2) 14.2.0 on April 12, 2012. You can download via the Autoupdater or directly from Microsoft downloads.

All browsers need to be quit along with SyncServices, Microsoft Database daemon and all Microsoft applications. The easy way to do this . . .

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Service Pack 2 (SP2) 14.2.0 Warnings for Outlook users

Microsoft released Service Pack 2 (SP2) 14.2.0 on April 12, 2012. Before you update be aware of the following issues.

The update moves several Microsoft User Data (MUD) files to ~/Library/Application Support/Microsoft/Office/, but does not remove the originals. Unfortunately, some of the files are not copied. Microsoft Office for Mac 2011 Service Pack 2 (version 14.2) is not supported with Kerio Connect at this moment. They recommend their customers to not install this update. http://www.kerio.com/blog . . .

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Solution: Document Connection- Cannot connect to SharePoint site

Solution for problems connections to SharePoint. . . .

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Invalid Product Key after updating to SP2

Some users who have installed Office 2008 for Mac 12.2.0 (SP2) are reporting an issue that occurs after installation. The issue causes the Office Setup Assistant to open when they try to open an Office application. This situation occurs when the Office Setup Assistant detects that an invalid Product Key was used to install Office 2008. Office for Mac 2008 12.2.0 (SP2) now blocks known pirated keys. Most users know they have a pirated key, . . .

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Microsoft Office 2008 for Mac 12.2.0 (SP2) Update

Microsoft Office 2008 for Mac Service Pack 2 (12.2.0) is available for download. . . .

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