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Even though some users had what seemed to be a successful upgrade to the 14.2.1 database, issues in the Identity are causing concern. You can try rebuilding, but if that fails, you need to move to a new Identity. If you do not have any data under “On My Computer” folders: messages, contacts, events, notes and tasks, you can simply start over in a new Identity. Enter your Exchange account and let your data download into . . . Continue Reading: How to move your data to a new Identity When rebuilding, restoring and upgrading fails, you can recover your data. Outlook stores your data in the Data Records folder in your Identity folder. ~/Documents/Microsoft User Data/Office 2011 Identities/Main Identity/Data Records If you restore your Identity from Time Machine or another backup and it fails to rebuild, or you upgraded to Service Pack 2 (SP2) 14.2.1 and you have missing data you can restore your data from your old Identity. ALWAYS WORK OFF A COPY [Note: Since posting this article, we have . . . Continue Reading: How to recover your data when rebuilding, restoring and upgrading fails Is Outlook constantly asking to be rebuilt, hanging or crashing? Unlike Microsoft Entourage, which stores messages within the Database file and creates one multi-megabyte or even multi-gigabyte file, Outlook stores messages separately from the Database file. You can read all about the new database in Outlook, Outlook, how does your Database grow? Even though we have a new improved database there are still issues. Many involve the initial import into Outlook. Let’s first look at dealing . . . Continue Reading: Outlook crashes & hangs Outlook has a new database and you’ll find rebuilding easier and faster than rebuilding an Entourage database. Read about the new database in this post: Outlook, Outlook, how does your Database grow? Often when importing from an older version, you will need to export your data as .rge or .mbox files rather than selecting to import from an older Identity. See the Entourage Help Page for instruction. We are also seeing issues importing large .PST files. . . . Continue Reading: Troubleshoot |
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