Microsoft corrects documentation for Outlook for Mac and Exchange logging

Support personnel who attempted to follow instructions for filtering Exchange logs with Outlook for Mac more than likely found the results far from useful. This was because the original instructions were incorrect. Microsoft has updated its Turn logging on or off in Outlook for Mac 2011 page with corrected information.

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Continue Reading: Microsoft corrects documentation for Outlook for Mac and Exchange logging

Use Outlook for Mac’s advanced logging for Exchange troubleshooting

Console

My friend Rich Kmieciak at Microsoft pointed me to an obscure article on their website about filtering log information when troubleshooting Exchange connectivity with Outlook for Mac. I’ve taken the article and added a few details of my own to create a new page that explains how to enable some advanced logging features and how to read the log files.

The new page should be of use to administrators and support personnel who have users . . .

Continue Reading: Use Outlook for Mac’s advanced logging for Exchange troubleshooting

Logging

Outlook for Mac includes a logging feature to assist with troubleshooting Exchange connectivity. Logging will capture information related to four types of Exchange services that Outlook can access:

Autodiscover Folder and item synchronization Calendar LDAP Enable logging

To enable logging, do the following:

In Outlook for Mac, select Error Log from the Window menu. Click the Settings cog in the upper right corner of the Errors window. Select Turn on logging for troubleshooting. Click . . .

Continue Reading: Logging