Continuing installation problems plague Office for Mac 14.2.4 update

Microsoft released the Microsoft Office for Mac 2011 14.2.4 Update last Wednesday and within a few hours users were reporting two installation issues. This update was the latest of multiple recent updates for Office 2011 contributing to one or more issues with security, data loss or lack of functionality.

The 14.2.4 update had two installation issues. Microsoft announced workarounds for both.

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Don’t fight Gatekeeper to install Office for Mac updates

Apple released OS X 10.8 (Mountain Lion) on Wednesday and with it released its new security technology called Gatekeeper. Gatekeeper’s purpose is to watch as you download applications and installers from the Internet and verify they are legitimate software not malware. That’s a good thing.

Most of Microsoft’s Office for Mac installers and updaters are not “signed”, which means Gatekeeper may not allow you to install them or at least may make them difficult to . . .

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Resolve missing volume license when installing Office for Mac 2011

Microsoft has been able to reproduce an issue affecting volume license customers where the institution’s Microsoft Office for Mac 2011 license goes missing after updating to the Office for Mac 14.2.0 update (SP2) or the Office for Mac 14.2.1 update. This has affected both enterprise and educational institutions.

David Pelton, Release Test Lead for Microsoft’s Macintosh group, posted in both the JAMF Nation and munki forums that this can happen when installing a 14.0.0 or . . .

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Install Office 2008 on Lion

If you do a fresh install of Lion or need to re-install Microsoft Office 2008 at a future time, users that have an original DVD version 12.0.0 of Microsoft Office 2008 can install on Lion, but will need to do an additional step after installing from the DVD. Until this step is complete, Office 2008 cannot see any future updates. If you have Office 2008 v12.1.0 or later there are no special instructions.

See this . . .

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Quit Safari to install or update Office 2011

You might have seen the directions to quit Safari before installing or updating Office 2011. If you are wondering why…. Office 2011 installs Internet Plugins ( SharePointBrowserPlugin.plugin SharePointWebKitPlugin.webplugin). Outlook also uses the Safari WebKit for rendering HTML so if Safari is left open when installing this could result in problems.

The installer only looks for the three most popular browsers (Safari, Chrome, and Firefox) to quit. If you are running another browser be sure to . . .

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Office 2011 DVDs purchased from Best Buy fail on older computers

It seems that the Office 2011 DVDs purchased from Best Buy cannot be used on older computers that do not have a “superdrive”. You need a drive that can read double layered DVDs.

One user reported he returned it to the store and they attached a “superdrive” unit via USB port and Office 2011 was able to be installed. I suggest making a disk image in case you need to re-install in the future.

Install Office 2011

Tips for a successful install Be sure to read Steps for a successful install of Office 2011 before installing. To see a list of everything that gets installed see Installed files list for Office 2011 Check your fonts after installing. See Font Management Do you meet the requirements? See list of requirements Outlook for Mac requires Exchange server 2007 or higher. If you are still using Exchange 2003, you will need to continue to use . . .

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Work around Entourage Web Services Edition installer issues

Entourage 2008 users trying to switch to Microsoft Entourage 2008 for Mac, Web Services Edition, may find the installer refuses to install the software because:

“At least one of your e-mail accounts does not meet the requirements necessary for Entourage 2008, Web Services Edition. Installing Entourage 2008, Web Services Edition will make one or more of your e-mail accounts inaccessible.”

However, this message can be erroneous and it does not allow the person installing . . .

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Troubleshooting Office for Mac with Snow Leopard

Troubleshoot Office for Mac on Snow Leopard. Tips and steps to get Office running under Snow Leopard. . . .

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Before you install Snow Leopard…

If you haven’t installed Snow Leopard yet, see these tips for a successful install and avoid problems with this error: “Optimizing Font Menu Performance.” . . .

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