By
Diane Ross | May 7, 2012
When rebuilding, restoring and upgrading fails, you can recover your data. Outlook stores your data in the Data Records folder in your Identity folder.
~/Documents/Microsoft User Data/Office 2011 Identities/Main Identity/Data Records
If you restore your Identity from Time Machine or another backup and it fails to rebuild, or you upgraded to Service Pack 2 (SP2) 14.2.1 and you have missing data you can restore your data from your old Identity. ALWAYS WORK OFF A COPY [Note: Since posting this article, we have . . .
Continue Reading: How to recover your data when rebuilding, restoring and upgrading fails
By
William Smith | January 22, 2012
Oh, that dreaded “Outlook cannot open the file because it is not associated with the default identity” message! We see this when Spotlight finds an Outlook mail message and try to open it. It’s an Outlook message! Why won’t Outlook open its own messages!?
This problem is prevalent in the Microsoft Answers Outlook for Mac forum. After seeing it one more time this weekend I decided to add an entire page on the subject in our . . .
Continue Reading: Identity crisis: Why won’t Outlook for Mac open its own messages!?
By
William Smith | January 15, 2012
Spotlight may display mail messages as part of a search result but Outlook for Mac may present the following error when attempting to open them:
Outlook cannot open the file because it is not associated with the default identity.
This problem occurs when Spotlight returns mail messages from an identity other than that which is currently set as the default for Outlook. Quite often these unassociated messages are from identities abandoned while troubleshooting an . . .
Continue Reading: Outlook cannot open the file because it is not associated with the default identity
By
Diane Ross | October 20, 2010
Basics
Before you start testing:
First make sure you are updated. Many problems are solved by simply updating. Make sure you are using the latest versions for the Apple OSX and Microsoft Office. Restart your Mac. This often fixes many problems. Running Repair Permissions is another standard tool used to repair problems. One of the first steps many troubleshooters take when experiencing issues is to delete cache files and/or to check preference files for damage . . .
Continue Reading: Troubleshoot
By
Diane Ross | October 8, 2010
Terms used with Entourage, Outlook & Apple Account Archive (zip) “Archive and Install” of the Mac OS Autofil, Autocomplete or Most Recently Used (MRU) AutoUpdate (MAU) Daemons Database for Entourage Digital Signatures Domain Encryption File Extensions Identity/User IMAP and POP Accounts Invisible files Jargon Log Out/In Mac not MAC Mac BU MERP MBOX Microsoft AU daemon Microsoft User Data folder (MUD) Most Recently Used (MRU) a.k.a. AutoComplete list MVP Notifications Online Access Packages POP Accounts . . .
Continue Reading: Glossary
By
Diane Ross | March 19, 2009
Move your Entourage Identity to a new computer without Entourage installed. Move to a new computer that has an existing Entourage Identity. Import your old Identity to a new version of Entourage on your new computer. . . .
Continue Reading: Move your Entourage Identity to a new computer
By
Diane Ross | October 18, 2008
Understanding basic terms used with Microsoft Entourage to help new users and switchers. How can you backup your data, if you don’t know where it is? . . .
Continue Reading: Tech Terms
