Use Contextual menus a.k.a. right-click

Increase Productivity Features & Functionality

The Finder and many other applications like Entourage take advantage of special shortcut menus called “contextual menus” (also called context menus in Windows). Once you know these menus are available, you’ll find them indispensable.

Different items appear in a shortcut menu, depending on the context. To see the shortcut menu for an item, hold down the Control key and click the item. For switchers this is the same as right-click. . . .

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What are your Entourage & Exchange pain points?

Someone recently asked me for my thoughts about today’s Entourage & Exchange pain points.

Below are my top 10 issues facing Entourage users working in Exchange environments. They are by no means in order of preference. I’d appreciate hearing what others think.

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Setting the Folder window in Entourage 2008

The folder window is the left most column in Entourage. New in Entourage 2008, your default account will be listed at the top of the window. In previous versions, folders “On My Computer” (for POP accounts) was always on top followed by IMAP and Exchange accounts. If you use an Exchange or IMAP account as your default account, the folders “On My Computer” will drop to the bottom right above Mail Views. Mail Views position . . .

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[Office 2008 SP1] Entourage receives major improvements

Office 2008 SP1 includes almost 50 improvements to Entourage. This article is focused on the general improvements that been hot topics on the newsgroups for Entourage 2008. Exchange Support features will be discussed in [Office 2008 SP1] Exchange Server 2007 support improved with update.

First, thanks to all that worked with MVPs, developers and reported their problems using the MERP tool. this combined effort has resulted in an unprecedented set of improvements.

Previously, we have . . .

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Entourage 2008 corrects several annoying behaviors for home users

“The Create a mailing list rule option is now gone from the Junk E-mail Protection window. Hallelujah!”

Having participated in the Microsoft public newsgroups for a few years, I’ve come to easily spot a few questions that are the result of problems with Entourage 2004. Maybe the problems are poor user interface or maybe they are just the result of short-thinking on Microsoft’s part.

Some of these problems have been addressed in Entourage 2008 and . . .

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Are you there Microsoft? It’s me, your customer.

“Who is on the other end getting that feedback? Is someone on the other end getting that feedback? Or does it just go to File 13?”

[This is Part II in a three part series about Microsoft and customer feedback.

Part I: The best methods to send Microsoft feedback. Part II: What happens to customer feedback? Part III: Criticism of how Microsoft responds to customer feedback.] Is Microsoft really listening to its customers? . . .

Continue Reading: Are you there Microsoft? It’s me, your customer.