Send & Receive

Send & Receive Basics If you can receive but not send then you have a bad SMTP configuration If you can send but not receive you have a bad POP or IMAP configuration You can try re-entering info. You can delete account and create a new one. (not just delete the data but the account) Using copy/paste can result in an extra space being added. Type carefully. Check your Keychain for corruption. Check under advanced settings. Most . . .

Continue Reading: Send & Receive

Sync FAQs

Sync Services is a central database on your Macintosh computer that keeps track of applications and devices that share information. You can use Sync Services to synchronize your Outlook contacts with other applications, such as the Apple Address Book and MobileMe.

If you have an Exchange account, you do not use the Sync Services central database.  You are syncing to the data on the Exchange server. For this reason, you’ll have fewer issues with sync . . .

Continue Reading: Sync FAQs

Font Management

Basics Microsoft Office installs fonts in this location: Library/Fonts/Microsoft

Starting with Office 2008, Microsoft Office fonts are installed in the Library/Fonts/Microsoft folder. The advantage of placing fonts in the root font folder gives all users on the machine access and Office doesn’t install multiple copies on the machine for each User.

Older versions of Microsoft Office installed fonts in the User’s Library Font folder. You can delete all . . .

Continue Reading: Font Management

Sync Services still causing problems for some users after SP1

Some customers still see problem with Entourage’s Sync Service after upgrading to SP1. For example, they see frequent crashes in Entourage’s sync service and constantly see conflicts for the same set of contacts and events in the sync alert dialog although they have resolved the conflicts previously.

Solution: Reset sync service in Entourage and the sync service in the OS. Until you clean up your data stored in the truth (a special database that stores . . .

Continue Reading: Sync Services still causing problems for some users after SP1

Cleaning up duplicated events

(reposting a post from Cortig.net)

Jolly Roger posted a very useful script on microsoft.public.mac.office.entourage. The script finds and deletes duplicated events in the calendar (not discriminating what calendar they are from).You can install this script in your Entourage Script folder. Download

You can find delete duplicate scripts for messages, events and contacts here: Delete Duplicates Page

[Note added: Use iCal Dupe Deleter. It's much faster! Make sure Sync Services is enabled while you run iCal . . .

Continue Reading: Cleaning up duplicated events