How to recover your data when rebuilding, restoring and upgrading fails

When rebuilding, restoring and upgrading fails, you can recover your data. Outlook stores your data in the Data Records folder in your Identity folder.

~/Documents/Microsoft User Data/Office 2011 Identities/Main Identity/Data Records

If you restore your Identity from Time Machine or another backup and it fails to rebuild, or you upgraded to Service Pack 2 (SP2) 14.2.1 and you have missing data you can restore your data from your old Identity. ALWAYS WORK OFF A COPY . . .

Continue Reading: How to recover your data when rebuilding, restoring and upgrading fails

Upgrade to Service Pack 2 (SP2) 14.2.1

Microsoft released the Service Pack 2 (SP2) 14.2.1 updater on April 25, 2012. This updater resolves the main issue users where having with the database upgrade in 14.2.0. Skip the 14.2.0 upgrade and go directly to 14.2.1. The 14.2.1 update requires 14.1.0 or later to be installed.

If you are one of those users asking, “Should I upgrade to 14.2.1?”, the answer for most is “Yes!”. This update should fix the main issue of failed . . .

Continue Reading: Upgrade to Service Pack 2 (SP2) 14.2.1

Resolve missing volume license when installing Office for Mac 2011

Microsoft has been able to reproduce an issue affecting volume license customers where the institution’s Microsoft Office for Mac 2011 license goes missing after updating to the Office for Mac 14.2.0 update (SP2) or the Office for Mac 14.2.1 update. This has affected both enterprise and educational institutions.

David Pelton, Release Test Lead for Microsoft’s Macintosh group, posted in both the JAMF Nation and munki forums that this can happen when installing a 14.0.0 or . . .

Continue Reading: Resolve missing volume license when installing Office for Mac 2011