Flagged messages in Outlook revert to unflagged after Office for Mac 14.3.4 update

By William Smith | May 25, 2013

The Microsoft Office for Mac 14.3.4 Update introduced a bug into Outlook causing flagged messages to appear unflagged. The bug affects IMAP accounts only and occurs after flagging a message and then allowing the account to sync with the server.

This is an appearance issue only. Although the flags may disappear from the messages in Outlook they are still visible when viewed online, viewed in another mail application or viewed on a mobile device . . .

Continue Reading: Flagged messages in Outlook revert to unflagged after Office for Mac 14.3.4 update

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From the Outlook forum: Fix sharing to email issues

By William Smith | February 24, 2013

Outlook for Mac forum poster londonrjt posted this issue about four months ago:

I am trying to send a document I have produced as an attachment to an email.  Each time I try to send the document directly from Word I get the error message: “Word was unable to mail your document.  Please make sure your mail program is configured correctly and that you can send mail with it”.

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Stop outgoing messages and delete stuck items from Outlook for Mac’s Outbox

By William Smith | January 6, 2013

Service Pack 1 (SP1) for Microsoft Office for Mac 2011 removed access to Outlook’s Outbox and effectively removed a user’s ability to stop messages from sending at the last second and sometimes remove problem messages that were too large to send. Outgoing messages stuck in Outlook’s Outbox could then block further messages from sending.

How can problematic messages be removed from the Outbox? Try these three solutions.

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Continue Reading: Stop outgoing messages and delete stuck items from Outlook for Mac’s Outbox

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Enable Outlook’s ‘Select an identity’ option at launch

By William Smith | January 1, 2013

From the Outlook for Mac forum on Microsoft Answers:

How do I switch identities in Outlook 2011 for Mac?

Is there a way I can get the old configuration back of just automatically having the option to choose which identity I want to use when I click on Outlook?  The identity box that comes up does not have the option to always make it appear, so I am unsure what is wrong here.  Any help?

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Continue Reading: Enable Outlook’s ‘Select an identity’ option at launch

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Connect Outlook for Mac 2011 to Gmail’s IMAP service

By Diane Ross | December 10, 2012

Outlook for Mac 2011 v14.2 (SP2). has made it easier for Outlook users to connect to their Gmail IMAP account. Enter your Gmail email address and password when creating a new Identity and your Send & Receive settings have been done for you automatically. What has not changed is why you should use IMAP rather than POP.

Why IMAP?

Standard POP/SMTP E-mail services download and delete mail from the mail servers by default. IMAP’s difference is its ability to . . .

Continue Reading: Connect Outlook for Mac 2011 to Gmail’s IMAP service

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Warning: Issues with Yahoo and ATT IMAP accounts after upgrading to 14.2.5

By Diane Ross | November 26, 2012

Users are reporting that after upgrading to 14.2.5, their Yahoo and ATT IMAP accounts in Outlook 2011 were exhibiting odd behavior in the Inbox.

Some or all emails in the Inbox were deleted from Outlook and/or the server when connecting. Deleting emails caused some or all Inbox messages to delete. When synchronized even deleted were returned. . . .

Continue Reading: Warning: Issues with Yahoo and ATT IMAP accounts after upgrading to 14.2.5

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Problems when using contractions

By Diane Ross | November 15, 2012

ISSUE:  When typing contractions in Outlook you will see them show as misspelled along with other odd behavior like beeping, window losing focus and not being able to enter any new characters. These are two separate issues: 1) auto capitalization, changing I’ll into I’Ll and 2) false spell check underline.

The recent Mac Office 14.2.5 release did not contain a fix for these issues. The following was posted by Scott_MSFT on the Microsoft Forums on the auto capitalization issue:

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Outlook rebuild results in folders named Recovered

By Diane Ross | November 11, 2012

This article is going to focus on the issue where your folders have the generic name “Recovered Folder” after rebuilding. This is a new procedure, it’s too soon to know if this will work for everyone. It’s also possible this option will work for other unsuccessful rebuild issues as well. Please leave a comment to let us know if it works for you. (See addendum at end for other options it will recover. Check back . . .

Continue Reading: Outlook rebuild results in folders named Recovered

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Basics for a Successful Rebuild

By Diane Ross | November 11, 2012

The Database Utility is used to create, delete, set default identity and rebuild an identity. To access the Database Utility, hold down the Option key when launching Outlook. You can also find the Database Utility in the Microsoft Office 2011 folder in the Office folder.

/Applications/Microsoft Office 2011/Office/Microsoft Database Utility.app

Rebuilding should be avoided unless there is database corruption. If your Identity will open, rather than rebuild, try exporting your data and move to a new Identity. . . .

Continue Reading: Basics for a Successful Rebuild

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Daylight Saving Time reminder

By Diane Ross | November 2, 2012

The US makes the switch to Daylight Saving Time Sunday, November 4, 2012. If you use Entourage or Outlook for Mac, you’ll need to quit and relaunch before it recognizes the time change.

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