Export as .olm file fails to get all data

Under File > Export you can select to export all your data as .olm file. This file can be used as backup or to move your data into a new Identity. Do you get “Done” at the end or do you get “one or more items failed to export”? If you do not get “Done”, all your data was not exported.

If you are using the .olm file to create a new identity, I suggest you delete your . . .

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How to move your data to a new Identity

Even though some users had what seemed to be a successful upgrade to the 14.2.1 database, issues in the Identity are causing concern. You can try rebuilding, but if that fails, you need to move to a new Identity. If you do not have any data under “On My Computer” folders: messages, contacts, events, notes and tasks, you can simply start over in a new Identity. Enter your Exchange account and let your data download into . . .

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How to recover your data when rebuilding, restoring and upgrading fails

When rebuilding, restoring and upgrading fails, you can recover your data. Outlook stores your data in the Data Records folder in your Identity folder.

~/Documents/Microsoft User Data/Office 2011 Identities/Main Identity/Data Records

If you restore your Identity from Time Machine or another backup and it fails to rebuild, or you upgraded to Service Pack 2 (SP2) 14.2.1 and you have missing data you can restore your data from your old Identity.

Upgrade to Service Pack 2 (SP2) 14.2.1 See this article for details. . . .

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Error: Your identity is older than this version of Outlook

DO NOT DOWNLOAD Service Pack 2 (SP2) 14.2.0. This update contains problems that were fixed in 14.2.1. You can go directly from 14.1.0 or higher to 14.2.1. SKIP the 14.2.0 updater. [Added May 3, 2012]

If you get the following error “Your identity is older than this version of Outlook” you will need to revert to Office 2011 v14.1.4 in order to repair your identity.

If you want to remove Office 2011 v 14.2.0 . . .

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Service Pack 2 (SP2) 14.2.0 Warnings for Outlook users

Microsoft released Service Pack 2 (SP2) 14.2.0 on April 12, 2012. Before you update be aware of the following issues.

The update moves several Microsoft User Data (MUD) files to ~/Library/Application Support/Microsoft/Office/, but does not remove the originals. Unfortunately, some of the files are not copied. Microsoft Office for Mac 2011 Service Pack 2 (version 14.2) is not supported with Kerio Connect at this moment. They recommend their customers to not install this update. http://www.kerio.com/blog  http://forums.kerio.com/t/21734/important-microsoft-office-for-mac-2011-service-pack-2/ The upgrade process for . . .

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Undocumented tip: Use the keyboard to delete unwanted recent addresses

Two weeks ago I posted an undocumented tip for quickly scrolling to a specific date from the Microsoft Answers forum. Today, another forum poster provided a great undocumented tip for using the keyboard to quickly delete unwanted email addresses from most recently used (MRU) list.

As Outlook for Mac sends and receives mail it stores the most recently used 200 email addresses in the MRU. You see the MRU at work every time you address a . . .

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Undocumented tip: Quickly scroll to a specific date in Outlook for Mac

I’ve used Outlook for Mac since it was released in Fall 2010 and love learning new tricks for how to use it. A reader in the Microsoft Answers forums posted this undocumented Outlook tip for quickly scrolling to a specific date in the distant past or far future.

Outlook for Mac has no go-to-date feature in its calendar that lets you specify and go to a date such as “March 16, 1950″. Your only option . . .

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Identity crisis: Why won’t Outlook for Mac open its own messages!?

Oh, that dreaded “Outlook cannot open the file because it is not associated with the default identity” message! We see this when Spotlight finds an Outlook mail message and try to open it. It’s an Outlook message! Why won’t Outlook open its own messages!?

This problem is prevalent in the Microsoft Answers Outlook for Mac forum. After seeing it one more time this weekend I decided to add an entire page on the subject in our . . .

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Sync Outlook for Mac calendars and contacts to iPhone

Note: After answering a question for a friend of a friend I realized that we’ve been remiss in writing a good tutorial for syncing Outlook for Mac to iPhone. Nothing beats a step-by-step with pictures. I hope folks find this useful!

Getting calendars and contacts from Outlook for Mac to your iPhone doesn’t require Exchange, iCloud/MobileMe or any third party service. Everything is built into Mac OS X and Outlook.

The conduit between Outlook and . . .

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Daylight Saving Time reminder

The US makes the switch to Daylight Saving Time Sunday, November 6, 2011. If you use Entourage or Outlook for Mac, you’ll need to quit  and relaunch before it recognizes the time change.