Lync for Mac 2011 14.0.8 provides Mavericks support

Microsoft has released its Lync for Mac 2011 14.0.8 update. This update resolves two issues:

Mavericks support now includes the following fixes:

  • Ability to download the address book file
  • Ability to play voice mail
  • Ability to request control of a shared desktop or application

Download the update from Microsoft’s site or choose Help menu > Check For Updates in any Office for Mac 2011 application. Administrators can capture the full download before running the installer by copying the package file from ~/Library/Caches/TemporaryItems.

Lync for Mac is not available to the general public. It is available to Microsoft volume license and Office 365 customers.

The case of the fractured firewall: Outlook for Mac causes DoS attacks

Preface: A big thank you to Patrick Fergus for his efforts and this article! He worked diligently with Microsoft support for several months to troubleshoot an issue that was effectively causing an internal Denial of Service (DoS) attack against his company’s firewall. The culprit? Outlook for Mac. And while working with Patrick, Microsoft discovered a second major issue with excessive open files caused by the licensing system in Office for Mac. His work contributed to the recently released Microsoft Office for Mac 2011 14.4.1 Update. Enterprise administrators will find his story very interesting.

William Smith

Crashing firewalls

In late August 2013 our network administrator sent the following email:

“Over the past few days the firewalls used for outbound Internet access have been crashing frequently.  Yesterday I tracked the cause to Macs generating thousands of connections containing no data to the off-premise Hosted Exchange.  I dug through yesterday’s logs and identified the IP addresses and machine names listed below.”

Continue reading The case of the fractured firewall: Outlook for Mac causes DoS attacks

Microsoft releases Office for Mac 2011 14.4.1 Update

Microsoft has released the Microsoft Office for Mac 2011 14.4.1 Update. (113.5 MB) No 14.4.0 update was released. Installation requires first installing the cumulative 14.1.0 (SP1) update. According to the new update’s description it addresses security issues and includes application improvements.

Although Office for Mac’s code was updated to address a critical vulnerability, according to Microsoft Security Bulletin MS14-017 the security issue is “not applicable” to Office for Mac.

Fixes include:

  • Excel – Increases data validation control capabilities from 1024 to 2048 entries.
  • Lync/Outlook – Fixes an issue where Outlook would stop responding when sending a meeting invitation through Lync.
  • Outlook – Improved synchronization of the blocked senders list with Exchange Server 2013 and Exchange Online (part of Office 365).
  • Outlook – Improved ability to recover from network issues causing POP accounts to re-download messages in the Inbox.
  • Outlook – Improved ability to recover from network issues that prevent downloading the Offline Address Book with Exchange accounts.
  • Outlook – Imrpoved synchronization of folders when using Open Other User’s Folder with Exchange accounts.
  • Outlook – Fixes an issue where certain server errors returned to Outlook would result in excessive Exchange Server requests.
  • Outlook – Fixes an issue where meeting requests sent to distriubtion lists and the option to request responses is not selected to still prompt recipients to send responses.
  • Outlook – Fixes an issue where Outlook would check Active Directory for certificates first when sending an encrypted message rather than checking the local keychain’s cache of certificates.
  • Word – Fixes an issue where the pointer would disappear in sections of documents.

Users should quit all Office applications and web browsers prior to updating. This update is also available via the Microsoft AutoUpdate application. Select Check for Updates from the Help menu. It is also available for immediate download.

Office for iPad – how to activate

Microsoft released native iPad apps for Word, Excel, and PowerPoint.joining the existing iOS apps OneNote, Lync, OneDrive, OneDrive for Business, and an OWA app for Exchange-based email.

While these apps are free, they do require a subscription to activate. Otherwise they are read only.

With the free apps, you can read Word documents, use Excel data and present with PowerPoint. With an Office 365 subscription, you can edit and create new documents with the iPad. An Office 365 subscription not only gets you the complete Office apps for iPad, but also always-up-to-date versions of Office for PC and Mac.

This YouTube video shows you how to activate with a home, work, or school account.

Don’t have a subscription? Check out Office 365 Home Premium 1yr Subscription Key Card $67.15 Installs on 5 Mac/PCs

Download the apps at

Move your Entourage contacts to Apple Contacts in Mavericks

A user recently asked for help migrating her contacts from Entourage’s Address Book to Apple Contacts.

I use both categories and the custom fields for my contacts. Some contacts have multiple categories. I need to retain this information. Many of my contacts are folks that without their photo or category I wouldn’t remember who they are.

Since Sync Services has been discontinued in Mavericks, you have to manually move your data unless you can revert to an older OS X and use Sync Services to move your data to Apple Address Book. Continue reading Move your Entourage contacts to Apple Contacts in Mavericks

Buy Office 2011 or wait?

Migrating users and new Mac users are asking. Buy now or wait?

Microsoft recently announced that a new version of Office for Mac would be released later this year. No date was given and no details on upgrades or pricing. However we can speculate based on past upgrades whatever that is worth. Continue reading Buy Office 2011 or wait?

Using Entourage in Mavericks

Both Office 2004 and Office 2008 are End of Life applications. This means they are not longer supported and will receive no updates or fixes. Office 2008 does run under Mavericks. There are a few issues, but no show stoppers. See this post for more info. Users that are still using Office 2004, will have to upgrade to a newer version of Office or move to Apple’s applications. Office 2004 will run under Snow Leopard and older OS X versions only.

Before you upgrade… Continue reading Using Entourage in Mavericks

OneNote for Mac available

OneNote.175x175-75Microsoft announced OneNote for Mac today. It’s free! For details see OneNote now on Mac, free everywhere, and service powered.

You can download OneNote on the Mac App Store or visit for download details for all your devices.

The current version of OneNote for Mac requires you to sign in with an MSA (Microsoft Account). This is typically your or account, or whichever account you use to sign in to OneDrive (formerly SkyDrive). If you need to create one, you can follow the button from the welcome screens. Continue reading OneNote for Mac available

Fusion drive solution to activate Office for Mac 2011

Activating Office 2011  is a known issue for Fusion Drive Macs.

[Some users are reporting on Apple Discussions that 10.9.2 has fixed the issue]

Activation is tied to the drive. According to Microsoft the solid state part of the Fusion Drive generates a new disk id every time the Mac is started. So Mac Office thinks it a new system at each startup and will require activation.

This solution was suggested by Microsoft Support. Please let us know if this works for you. Continue reading Fusion drive solution to activate Office for Mac 2011

Reveal a sender’s email address in Outlook for Mac

When I receive a message from someone I know I sometimes refer to the email address to determine if the person is sending from a business, personal or other type of account. This helps me understand how to phrase my response or even to determine if the message is really from the person instead of a spammer.

Before the Microsoft Office for Mac 2011 Service Pack 2 (14.2.0) update, displaying the email address was easy. I could hover the pointer over the sender’s name and a balloon would appear displaying the email address. In a move to make Outlook for Mac behave more like Outlook for Windows, Microsoft made a bone-headed design change that removed the email address and replaced it with the sender’s full name again in the balloon. Continue reading Reveal a sender’s email address in Outlook for Mac