Apple added new security in El Capitan (10.11.0) called System Integrity Protection (SIP). Adding to SIP, further changes to the Keychain Access.app in El Capitan 10.11.1 has resulted in problems selecting “Allow” or “Always Allow” for some users when trying to activate Office. The problem did not exist in previous versions of OS X. More info on SIP
Note: A recent Apple’s security update for Yosemite and Mavericks included the security fix that resulted in the issue reported in this article. (specifically CVE-2015-5943 )
The latest version of El Capitan (10.11.1) has made the Keychain more secure by disabling the ability to click on “Allow” and “Always Allow” when certain apps are installed. The following was posted by Linc Davis on Apple Discussions.
Disabling the app(s) or input device causing the conflict should allow you to complete the activation process. After you are done, you can launch the app(s) you disabled. Users using Remote Access apps, will have to click on the buttons locally, not in remote.
- MagicPrefs see workaround
- AppleRemote Desktop (Remote mode)
- Bomgar (Remote Support Mode)
- TeamViewer (Remote Control Mode)
- LogMeIn (Remote Control Mode)
- Synergy (keyboard/mouse sharer)
- Size Up
- Wacom graphics tablet
If you find an app not in this list, please add in comments below and I’ll add them here.
Also see these links:
Still not able to find the app….try booting in Safe Boot mode.
- Start the Mac and *wait* for the startup chime to sound
- After the sound, press and hold down the shift key
- Eventually the login screen appears with the words SAFE BOOT in the top right corner of the screen
- Enter your password and continue to login
- Open each Office 2016 Application and click on “Always Allow”
Examining the Keychain Entry
Microsoft Office 2016 stores a key within the “login” keychain when you activate Office 365. By default, Word opens to activate your Office 2016 install. Each app needs to be added to the Keychain file.
Open Keychain Access in Applications/Utilities. Search on Microsoft to find this file.
Double click to open file.
Click on Show Password. Enter your login password.
Select Access Control tab. You should see all the Office apps listed.