Add profile picture to Lync for Mac for Office 365

Lync contact photoMy organization is making the move to Office 365 and with it we have access to Lync Online services. Most of us are Mac users but the Lync for Mac client is a little lacking in some areas.

One of the features it lacks is the ability to allow users to add profile photos for themselves. They can’t even choose from pre-selected canned images. Instead, they’re relegated to gray, faceless placeholders. Even worse, all their contacts appear as the same faceless image.

At first, I tried adding my picture to my contact in Outlook for Mac. While Lync is running and I’m logged in, the two applications share status and contact information. But not photos. I logged in to my Office 365 account and found multiple locations to upload my photo and it displayed in a few different locations in my online portal. Still, though, it didn’t appear in Lync for Mac.

After some research online, I found the solution posted in the Office 365 forums. Fellow MVP David Petree provided a link I didn’t find anywhere within my user portal.

After logging in to the user portal at, I found my own settings for Office 365. Although my picture appeared in the upper right corner, it didn’t appear in Lync for Mac.

Office 365 Settings

I then removed the “15” from the URL: and this took me to a My Profile page, which included another location for me to add or change my profile photo.

My Settings profile photo

After uploading my photo I scrolled to the bottom of the window and clicked the Save button to complete my changes. I verified my profile had been updated.

My Profile changes saved

After restarting Lync for Mac, I received a new dialog for Lync – Services Sign In asking me to enter my credentials. I entered my account password and clicked the OK button.

Lync - Services Sign In

In a few seconds, my contact picture appeared in Lync for Mac.

Lync with contact picture

Unfortunately, profile photos don’t appear to display for users across federated organizations.

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