Identity crisis: Why won’t Outlook for Mac open its own messages!?

Oh, that dreaded “Outlook cannot open the file because it is not associated with the default identity” message! We see this when Spotlight finds an Outlook mail message and try to open it. It’s an Outlook message! Why won’t Outlook open its own messages!?

This problem is prevalent in the Microsoft Answers Outlook for Mac forum. After seeing it one more time this weekend I decided to add an entire page on the subject . . .

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How to contact Microsoft for help

Finding how to contact Microsoft for support can be a daunting task. Start with this link: Email, Chat or Phone Microsoft support or use one of the phone numbers below:

Contact Microsoft Customer Service by Phone for support:

1-800-Microsoft (642-7676)

Weekdays 5 A.M. – 9 P.M. (Pacific Time)

Weekends 6 A.M. – 3 P.M. (Pacific Time)

TTY: 1-800-892-5234

Having trouble with activation?

Office Installation and Activation Support (800) 936-5700

Still need help, ask on Microsoft . . .

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Support ends for Office for Mac 2004

As of Tuesday, January 10, Microsoft ceased support for Office for Mac 2004 in accordance with its published life cycle policy. Office 2004 had been in maintenance since the release of Office 2008 and that maintenance period was extended in October 2009 for an additional 2-1/2 years to accommodate customers who needed Visual Basic (VBA) support. VBA was removed in Office for Mac 2008 but restored and updated in Office for Mac 2011.

Microsoft will . . .

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