Microsoft releases Office 2011 for Mac 14.1.2 Update

Microsoft has released the 14.1.2 Update for Office 2011 (108.9MB). Updaters do not include an uninstaller. Make sure you have a backup and/or zip the Microsoft Office folder in Applications first in case you need to revert. Be sure to read the update FAQs before updating.


  • Mac OS X v10.5.8 or a later version of the Mac OS X operating system.
  • Microsoft Office for Mac 2011 Service Pack 1 (14.1.0)

Improvements for all Microsoft Office for Mac 2011 applications

Security is improved.

  • This update fixes vulnerabilities in Office 2011 that an attacker can use to overwrite the contents of your computer’s memory with malicious code. For more information, see the security bulletin that is listed earlier in this document.

Improvements for Microsoft Outlook for Mac 2011

  • Reliability of Free/Busy information is improved
    • This update fixes an issue that causes incorrect Free/Busy information to be shown in Outlook 2011 when Microsoft Exchange servers are located in the UTC +8 Perth time zone.
  • Reliability of delegate information is improved
    • This update fixes issues that sometimes cause delegate information to be lost when the following conditions are true:
      • Changes are made to account settings.
      • User certificates are added or removed.
  • Stability is improved
    • This update fixes an issue that causes some users to be unable to log on after you upgrade to Office for Mac 2011 Service Pack 1.

Improvements for Microsoft Word for Mac 2011

  • Reliability is improved for Japanese users typing in Hiragana input mode
    • This update fixes an issue that causes the wrong characters to be displayed when you use Hiragana input mode.
  • Stability is improved
    • This update fixes issues that sometimes cause Word for Mac 2011 to crash, such as the following:
      • When you try to open items from the template gallery.
      • When you use Advanced Find and Replace.

Tips for a successful install:

If you have downloaded the updater from Microsoft Downloads

  1. Download updater.
  2. Under the Apple in the Menu bar, select Log Out.
  3. Hold down the Shift key when logging in. This disables all login items including the hidden ones.
  4. Select the updater and install.

If you want to use the Microsoft Autoudater (MAU), follow these steps:

  1. Open any Office application and select “Check for Updates” under Help in the Menu bar. Once MAU is launched, select “Keep in Dock”
  2. Log out/in as described above.
  3. Select the MAU in the Dock and download the updater.
  4. After it downloads, quit the MAU then install.

FAQs updating Office 2011.

[Q] How do I quit Sync Services agent? I get this error :

“You must stop the following programs and services: Sync Services Agent”

[A] You can quit in the Activity Monitor found in Applications/Utilities, but the best way to quit Sync Services agent and other applications that need to be quit is to follow directions above to log out/in with Shift key down.

Outlook now uses Safari’s WebKit so you must quit Safari and all other browsers. The Microsoft Database daemon is a hidden process that also must be quit. So you can see it’s easier to just log out/in with Shift key down to disable all login items for a successful install.

[Q]  Outlook 2011 will not reply or create new emails

[A] Fix: Reinstall Safari. See what happens when you don’t quit your browsers first. 🙂

[Q] Why is it necessary to restart after updating?

[A] After the updater completes, the temp folder created by the installer should close but sometimes it does not. This can result in a failed update. Restarting fixes this.

[Q] All or some Microsoft Office applications are completely missing after applying updater.

[A] In most cases, when installation of an update fails part-way through, with the installer either quitting unexpectedly in the accompaniment of an error message or exhibiting an indefinite hang necessitating a force-quit, the result is all or some of the Microsoft Office applications are completely missing.

The only remedy is to re-install Office from your CD and update. FWIW, this is not a MS specific problem. It can happen with any update process. I suggest stuffing the Office folder prior to updating in case of problems. Easy to revert to previous install.

[Q] After I install, AutoUpdate is still telling me I need to update.

[A] If you have more than one copy of Office installed, the MAU will look at your other locations and see they are not updated resulting in AutoUpdate telling you that you need to update.

Here is how MAU works…

  • MAU is activated (manually or when the timer goes off if you have it set for automatically)
  • MAU looks in the file to see what you have installed (you can open it up and see what you have listed installed – each app that registers with MAU puts its location, version, and language in the file)
  • Then MAU checks on at the server to see if there are any updates for the applications you have.
  • When it finds that there is a match (an app you have and an app that needs an update), then it asks the server what is the trigger mechanism for the update.
  • With the trigger mechanism (MAU uses the version of Microsoft Component Plugin), it checks the location the app said it was installed and sees if the trigger matches the requirements. If so, then it pulls down the update.

Location of Microsoft Component Plugin

/Applications/Microsoft Office2011/Office/MicrosoftComponentPlugin.framework


If you are traveling be sure to backup the Microsoft Office folder in Applications first as well as your Main Identity in the Office 2011 Identities folder. This way you can revert is there are any problems. I’ve heard some really sad tales from users that were traveling and had bad updates.

~/Documents/Microsoft User Data/Office 2011 Identities/your identity

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15 comments to Microsoft releases Office 2011 for Mac 14.1.2 Update

  • Robert S

    “You must stop the following programs and services: Sync Services Agent”

    This could not be shut down using the activity monitor. The Sync Services Agent instantly restarts. I had to do a hard shutdown by holding the power button down and then restart in safe mode by holding the shift key down during boot up. This is a very serious installer bug.

  • Steven Groves

    It seems the updater cannot find the install of Office 2011 – anyone else having that problem?

  • Russ

    I STRONGLY recommend AGAINST installing this update. After installing this update (14.1.2). I am seeing some emails take a VERY LONG TIME to show up in my Inbox, whereas they appear right away on my iphone. Some times the delay is as long as 30 minutes to an hour.

    Now, to update my Inbox, I completely quit Outlook then restart it. Very nice.

  • Nonnie T

    While the ‘Log Out/Log in Safe’ method in the article works, the alternate given does not. The SyncServicesAgent starts itself right up again after quitting it in the Activity Monitor.

    Here’s the very-low-techie solution I found to complete the install without restarting:

    (1) Open Finder/Applications/Microsoft Office 2011/Office
    (2) Drag to the desktop (this keeps it from restarting!)
    (3) THEN open Finder/Applications/Utilities/Activity
    (4) Find SyncServicesAgent in the list and quit it.
    (5) Click the Continue button on the installer pop-up.
    (6) When the application finishes installing, drag back to Finder/Applications/Microsoft Office 2011/Office

    • infantelupe

      Steps 1-5 worked fine but I can’t seem to do step 6. How do I drag SyncServices Agent back to the folder. If I click the icon, the applications folder minimizes and vice-versa.

  • Steve

    SyncServicesAgent is a process opened by launchd, so while the MS instructions say it can be quit by using Activity Monitor are technically correct, it is pointless as launch will do it’s job and reopen it moments later.

    Typical MS BS – the real fix is for them to correctly unload it from launchd within the installer. Unless you are a unix geek and know how to manually unload a process from launchd, the only stupid option Microsoft leaves you with is rebooting and holding the shift key down.

  • Kif Kroker

    After installing this, nothing worked in the suite but Outlook. I am going to have to reinstall. (sigh)

  • Evan Leonard

    I agree DO NOT INSTALL THIS UPDATE! I have multiple errors with my inbox. Sometimes it does not show new messages. Sometimes messages that I have deleted continue to show in my inbox. Other times I can’t even view a message that is in my inbox. This update is TRASH. DO NOT INSTALL IT!

    The only question for me is, HOW DO I UNINSTALL THIS UPDATE??

    Please fix this quickly!

  • Steinar

    I just cannot believe what I experience and read above!!! It has now become more difficult to own a MAC than a PC with Windows operating system. This is not why people switched to MACs in the first place. I wonder why Microsoft makes it so insanely difficult to install MS Window on a machine designed to make it everything user friendly! – If they believe it will make people switch back to windows, they failed! If they just want to make life difficult to «non-followers» they succeeded! There is no way I will install this upgrade. Shame on you Microsoft!