Outlook not included in Office 2011 Home & Student product

Microsoft today started a 4-month Technology Guarantee promotion for new customers of its Office for Mac 2008 product lines. Anyone buying eligible versions of Office 2008 between August 1 and November 30 will be eligible to receive Office for Mac 2011 when it ships later this year.
Differences between the 2008 and 2011 products are significant:

  • Office 2011 Home & Student will not include any mail client (Outlook is not included)
  • Office 2011 Home & Student ships as a “Family Pack”
  • Office 2011 Home & Business ships as a “2 Pack”

Consumers must purchase the correct Office 2008 product to be eligible for the Office 2011 product they wish to receive.

What products qualify for the upgrade?

Office for Mac 2008 currently ships as three products:

  • Office for Mac 2008 Home & Student (Retail $149.95)
  • Office for Mac 2008 Home & Business (Retail $399.95)
  • Office for Mac 2008 Home & Business Upgrade (Retail $239.95)

Each product is eligible for a corresponding Office for Mac 2011 upgrade.

If I buy Office 2008 Home & Student what do I receive?

Altogether, you will receive the following for $149.95:

  • Office for Mac 2008 Home & Student, which includes:
    • Document Connection (no SharePoint support)
    • Entourage (no Exchange support)
    • Excel
    • Messenger (also available as a free download)
    • PowerPoint
    • Word
    • License to install on up to three computers
  • Office for Mac 2011 Home & Student, which includes:
    • Excel
    • Messenger (also available as a free download)
    • PowerPoint
    • Word
    • Family Pack license (up to three computers)

If I buy Office 2008 Home & Business what do I receive?

Altogether, you will receive the following for $399.95:

  • Office for Mac 2008 Home & Business, which includes:
    • Document Connection (includes SharePoint support)
    • Entourage (includes Exchange support)
    • Excel
    • Messenger (also available as a free download)
    • PowerPoint
    • Remote Desktop (also available as a free download)
    • Word
    • Automator Actions
    • Templates and clipart (also available as a free download)
    • Lynda.com online training
  • Office for Mac 2011 Home & Business, which includes:
    • Excel
    • Messenger (also available as a free download)
    • Outlook
    • PowerPoint
    • Word
    • May include bonus content similar to Office 2008 Home & Business (details unknown)

If I buy Office 2008 Home & Business Upgrade what do I receive?

First, the upgrade version requires any one of the following:

  • Office 98 for Mac suite
  • Any Office 98 for Mac individually sold application (Excel, PowerPoint or Word)
  • Office 2001 for Mac suite
  • Any Office 2001 for Mac individually sold application (Excel, PowerPoint or Word)
  • Office X for Mac suite
  • Any Office X for Mac individually sold application (Excel, PowerPoint or Word)
  • Office 2004 for Mac suite

Altogether, you will receive the following for $239.95:

  • Office for Mac 2008 Home & Business, which includes:
    • Document Connection (includes SharePoint support)
    • Entourage (includes Exchange support)
    • Excel
    • Messenger (also available as a free download)
    • PowerPoint
    • Remote Desktop (also available as a free download)
    • Word
    • Automator Actions
    • Templates and clipart (also available as a free download)
    • Lynda.com online training
  • Office for Mac 2011 Home & Business, which includes:
    • Excel
    • Messenger (also available as a free download)
    • Outlook
    • PowerPoint
    • Word
    • May include bonus content similar to Office 2008 Home & Business (details unknown)

What else should I know about the Technology Guarantee?

The Devil is in the details and the details for Office 2011 for Mac are significantly different from any prior versions:

  1. New purchases only
    The Technology Guarantee is only for consumers who purchase Office for Mac 2008 between August 1 and November 30. Software purchased prior to these dates does not qualify.
  2. Deadline for submissions is December 31
    Upgrade submissions must be made online by December 31, 2010.
  3. UPDATE – Office 2011 ships in October
    Retail products of Office 2011 are slated to begin shipping in late October.
  4. Promotional shipments begin November
    Office for Mac 2011 Technology Guarantee upgrades will begin shipping around November 2010.
  5. Outlook not included in Home & Student version
    Again, Outlook will not be included in Office for Mac 2011 Home & Student version. If you need Outlook then you must purchase Office for Mac 2008 Home & Business version to qualify for Office for Ma 2011 Home & Business version.
  6. Requires an Intel Mac
    Office for Mac 2011 will require an Intel Mac<. If you currently use a PowerPC Mac and do not plan to upgrade to an Intel Mac then you may want to consider whether or not an upgrade right now is the right choice for you.
  7. Requires Mac OS X 10.5.8
    Office for Mac 2011 will require Mac OS X 10.5.8 or later. If you are currently running Mac OS X 10.4 (Tiger) and cannot upgrade then you cannot run Office for Mac 2011. You will still be able to run Office 2008 for Mac.
  8. Free upgrade available only as an online download
    Your free upgrade copy of Office for Mac 2011 will be available online only. If you wish to receive the software on a DVD then you will pay an additional fee. Consumers without Internet access or with unreliable Internet access should consider purchasing the DVD.
  9. Academic licenses for Office for Mac 2008 may or may not be eligible
    Students who receive Office software from their educational institutions at a discounted price should check about upgrade eligibility or for other methods of acquiring Office 2011 for Mac through their schools.
  10. Receipt and Product Key required
    Consumers will need to submit their receipt dated during the promotion and 25-digit product key for Office for Mac 2008 to qualify for the Technology Guarantee upgrade.
  11. UPDATE – New upgrade path available
    In the past, if customers purchased Office 2008 Home & Student and then 45 days later needed Office 2008 Home & Business for Exchange support, they were out of luck with no way to upgrade. They would literally have to purchase a full new version of Office 2008 Home & Business. Office 2011 will offer the ability to upgrade Home & Student 2011 to Home & Business 2011 instead of requiring a full new license. Complete details about this haven’t been released yet.

For a full list of system requirements see Office for Mac 2011 System Requirements.
For additional details view Frequently Asked Questions about Office for Mac 2011.
To purchase Office for Mac 2008 now, visit Mactopia. (Note that Mactopia offers retail pricing. Search online for specials, discounts and deals to find the best prices.)
To apply for the Technology Guarantee visit Mactopia.
UPDATE: Microsoft has announced retail pricing for Office 2011 on the Mac Mojo blog:

“Office for Mac 2011 in the Store This October”

Below are comparisons between Office 2008 and Office 2011 retail prices.
Office 2008 price points:

  • Home & Student – $149.95 – 3 installs
  • Home & Business – $399.95 – 1 install

Office 2011 price points:

  • Academic edition (same as Home & Business) – $99.00 – 1 install
  • Home & Student – $119.00 – 1 install
  • Home & Student Family Pack – $149.00 – 3 installs
  • Home & Business – $199.00 – 1 install
  • Home & Business 2 Pack – $279.00 – 2 installs

Microsoft has not yet announced upgrade pricing for those who purchased Office 2008 or earlier versions prior to August 1.

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4 comments to Outlook not included in Office 2011 Home & Student product

  • Edwin Diaz

    Interesting to say the least. Isn’t a bit late to be telling us this now when many of us read the label on the Office 2008:mac Home Edition and with that said, made our purchase decision based on the information provided to find out that we were not getting an upgrade but instead a downgrade.

    The label on the box read:
    OFFICE 2008 FOR MAC
    SO COMPLETE IT COMES WITH AN UPGRADE TO
    OFFICE 2011
    WHEN AVAILABLE

    What is complete about that? Am I missing something here. These are deceitful bait and switch tactics that I thought were against the law.

    Microsoft is a day and a dollar late to divulge information so important to us consumers and I would expect Microsoft to step up to the plate and be a responsible company and make good on their advertising and promises.

    I hope that the consumer market makes MS feel the pain because they are no longer the only player in town. There are others vying for my business like Google and they do it for considerably less money.

    In response to my queries with Microsoft support and sales personnel, they have all agreed that it was and is the wrong thing, so now Microsoft is running to hide the evidence and make it sound like they did their due diligence. Shame on you Microsoft!

    Let us all hold them responsible for such inconceivable actions and practices. This is 2010! There is something to be said about this kind of behavior.

    • First, we are not Microsoft. We are users just like you. I agree it should have been more clear. That’s why we wrote the article to help users understand what is included. Another big misunderstanding is Office 2011 does not support Exchange 2003. It’s on the box but in very small letters.

      We are all responsible for doing our due diligence before upgrading to be sure we meet all requirements, but it’s like reading the fine print…we often don’t.

  • robert moore

    Neither is it fair or ethical to buy office home and student, and have it work fine for the 1st month, only to find out that it will not work with programs like sharepoint. Oops, you need to pay another 150.00 to do that… if it was not going to run, fine get the Business office version. But no, let it work for a month then shut them down, so we can spend a few hours trying to figure out what is going on, I can’t get my work done because the program I bought that was so great does not work.

    • We are NOT Microsoft! Check out our banner. We are your unofficial source for help. You need to send Microsoft feedback. http://www.microsoft.com/mac/product-feedback

      The trial gives you all features for one month. When you purchase H&S, features not included in H&S are disabled. Are you saying you never used the trial and your H&S version gave you a 30 day trial of these features?