Work around Entourage Web Services Edition installer issues

Entourage 2008 users trying to switch to Microsoft Entourage 2008 for Mac, Web Services Edition, may find the installer refuses to install the software because:

“At least one of your e-mail accounts does not meet the requirements necessary for Entourage 2008, Web Services Edition. Installing Entourage 2008, Web Services Edition will make one or more of your e-mail accounts inaccessible.”

However, this message can be erroneous and it does not allow the person installing the software to override it and install anyway. While the message cannot be overridden, it can be worked around.

Since adopting Apple’s Installer technology, Microsoft has had a few problems with its installers. Early problems and some current problems still revolve around permissions issues but others stem from, debatably, overly aggressive compatibility checks that sometimes return erroneous information. The Web Service Edition installer runs one of these compatibility checks to ensure users don’t install the wrong software.
Entourage 2008, Web Services Edition, requires:

It also requires (as of this writing):

Checking the version of Office that’s installed is easy for the installer since the software is on the same computer, but how does the installer contact your Exchange server and ask it what software it’s running?
It doesn’t.
Instead, it’s looking at your Entourage identities and trying to derive this information from them. Just one identity with Exchange Server information that’s not in line with the requirements will thwart the Web Services Edition installation. This includes “backup” identities created during a Database rebuild using the Database Utility application as well as delegate accounts that may be on older Exchange Server systems.
Identities are found in your home folder, where a tilde ” ~ ” represents your home folder:

~/Documents/Microsoft User Data/Office 2008 Identities

The default identity is called “Main Identity” but this folder can be named differently if the user has changed it:

~/Documents/Microsoft User Data/Office 2008 Identities/Main Identity

With Entourage 2008, Exchange Server information is placed in any identity folder that has been opened by it. That information is included in the file is called Summary.plist.

~/Documents/Microsoft User Data/Office 2008 Identities/Main Identity/Summary.plist


When Entourage 2008 connects to your Exchange Server, it stores information about each account’s server in this Summary.plist file, including version number. In this example, “Item 1″ and “Item 2″ both represent Exchange Server accounts. The build number for “Item 1″ is 08.01.10240. Any build number beginning with 08 is Exchange Server 2007. The build number for “Item 2″ is 6.5.7638. Any build number beginning with 6 is Exchange Server 2003.

Microsoft lists server versions with build numbers on their website in support article “Build numbers and release dates for Exchange Server”.
Knowing about the existence of the Summary.plist file is enough to work around the “cannot be installed” message. Simply move it out of the identity folder and run the Web Service Edition installer again. This time, the installer will display a different Compatibility Check message:

“Entourage 2008, Web Services Edition is intended for use with Microsoft Office 2008 version 12.2.0 or later, and requires Microsoft Exchange Server 2007 Service Pack 1 with Update Rollup 4 or later.

“If you do not have an e-mail account on a server that is running Microsoft Exchange Server 2007 Service Pack 1 with Update Rollup 4 or later, you do not need to install Entourage 2008, Web Services Edition.”

Continue with the installation and then launch Entourage. Its splash screen should display “Web Services Edition” and you should be prompted to upgrade any existing identities for use with the new version.

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10 comments to Work around Entourage Web Services Edition installer issues

  • Barbara

    I just updated to Snow Leopard and installed Microsoft Office:mac 2008 Business Edition. I have an exchange server. Everything transferred over from M.Office 2004 but my Entourage Calendar. Can’t figure out what to do. Anyone else have this problem?
    Thanks,
    B

  • Brandon

    Your suggestion partially worked. After moving Summary.plist to a different directory the dialogue box you have a screenshot of appeared, but subsequently, I got an error while it tried to locate a copy of Office 2008 (“Examing disks”) that read -
    “Entourage 2008, Web Services Edition Update can’t be installed on this disk. A version of the software required to install this update was not found on this volume.”
    I do have Office 2008 (including Entourage) installed on the volume (in addition to 2004 and X all in their own directories).
    Any suggestions?

  • @Brandon:
    First, make sure your Office 2008 is completely up-to-date. You should be at 12.2.3 if you’re trying to install Entourage for EWS 13.0.3. Otherwise, it won’t work.
    When I run into the “required version not found” problem where double-clicking the install package doesn’t work, I often turn to the Terminal and that works. Not pretty but usually effective.
    Open the Terminal application found in /Applications/Utilities and enter the following:
    sudo installer -pkg [drag package here to insert path] -target /

  • Dominig

    *** Entourage 2008 updateto MS Exchange 2010 (Solved) ****
    I believe that I have found a safe path to enable Entourage for Exchange 2010.
    The procedure is simple but painful.
    1) Delete all existing MS Office 2008
    ——————————————————
    On a Mac tat is fairly simple just put the Microsoft folder from Application folder in the bin. Empty the bin (you will get an error, just ignore.
    Reboot and empty the bin again. This time there is no error.
    Note that if you had MS office icon in your Doc they remains there. You can delete them.
    2) Install a clean MS Office 2008 for Mac again
    ———————————————————————–
    Take the image CD from IT and reinstall the entire MS office.
    Do NOT start entourage or any MS Office software
    3) Update manually to the version which provides a path to the web services
    ———————————————————————————————————————
    If you want to install in other languages than English you can follow my first link, otherwise just download the English update one by one.
    http://www.microsoft.com/mac/downloads.mspx?pid=Mactopia_Office2008&fid=395D1487-A3A6-4106-A0F8-4D6E1D6D89D2#viewer
    a) install pack 1 (12.1.0)
    http://download.microsoft.com/download/a/5/b/a5b1382a-3f34-4b40-b65b-4ff1fe63b02c/Office2008-1210UpdateEN.dmg
    b) install pack2 (12.2.0)
    http://download.microsoft.com/download/C/5/3/C534F078-E9E8-4AAE-B845-AF88CD0FFC8E/Office2008-1220UpdateEN.dmg
    c) install last update (12.2.3)
    http://download.microsoft.com/download/E/B/F/EBF7027E-F84D-4CF8-B1C6-62E16576BA44/Office2008-1223UpdateEN.dmg
    4) Install the Web service version of Entourage
    ———————————————————————–
    http://download.microsoft.com/download/B/E/9/BE97C4CD-E293-4293-BF93-5BFBDE919901/EWS-1303-EN.dmg
    5) Configure Entourage
    ————————————
    Start Entourage
    Request to import from previous Entourage installation.
    Go in Account Setting configuration (down menu from Entourage Top Menu Entry)
    Double click on Exchange entry (name many vary on your Mac)
    Go to the advance Tap
    Correct the entry “Exchange server” to be “only” mail.aminocom.com
    There is NO https:// in front
    Select “This server required a secure connection (SSL).”
    Click “OK”
    6) The End
    —————–
    Restart Entourage
    Let your box resync your pending email.
    You are done.

  • Ed Jerum

    I an having the problem where the correct version is not found by Entourage WSE. I would like to use this workaround
    When I run into the “required version not found” problem where double-clicking the install package doesn’t work, I often turn to the Terminal and that works. Not pretty but usually effective.
    Open the Terminal application found in /Applications/Utilities and enter the following:
    sudo installer -pkg [drag package here to insert path] -target /
    BUT I don’t know how to “drag package here to insert path” as stated above.
    Can Mr. Smith or someone help? Thanks.

  • Hi Ed!
    The part of the command between the [ brackets ] is literal. It needs the file path to get to the installer file. You need to drag the installer file into the Terminal window. You will see something like this appear:
    /Users/yourname/Desktop/OfficeUpdate.pkg

  • Ed J

    Thanks Will. That worked – cool. But I get several errors including the one about the previous version. Can I fix these somehow? Thanks very much.
    Here is transcript from Terminal:
    Last login: Fri Mar 12 05:15:13 on console
    ed-jerums-computer-2:~ edj$ sudo installer -pkg /Volumes/Entourage\ 2008,\ Web\ Services\ Edition/Entourage\ 2008,\ Web\ Services\ Edition.mpkg -target /
    WARNING: Improper use of the sudo command could lead to data loss
    or the deletion of important system files. Please double-check your
    typing when using sudo. Type “man sudo” for more information.
    To proceed, enter your password, or type Ctrl-C to abort.
    Password:
    Sorry, try again.
    Password:
    2010-03-12 11:16:00.076 installer[2711:4207] PackageKit: *** Missing bundle identifier: /Library/Receipts/Flip4Mac QuickTime Components.pkg
    2010-03-12 11:16:00.080 installer[2711:4207] PackageKit: *** Missing bundle identifier: /Library/Receipts/Flip4Mac Web Plugins.pkg
    2010-03-12 11:16:00.240 installer[2711:4207] PackageKit: *** Missing bundle identifier: /Library/Receipts/HP Photosmart Print Help_Shared.pkg
    2010-03-12 11:16:00.836 installer[2711:4207] PackageKit: *** Missing bundle identifier: /Library/Receipts/Office2008_en_autoupdate.pkg
    2010-03-12 11:16:00.865 installer[2711:4207] PackageKit: *** Missing bundle identifier: /Library/Receipts/Office2008_en_clipart.pkg
    2010-03-12 11:16:00.876 installer[2711:4207] PackageKit: *** Missing bundle identifier: /Library/Receipts/Office2008_en_core.pkg
    2010-03-12 11:16:00.882 installer[2711:4207] PackageKit: *** Missing bundle identifier: /Library/Receipts/Office2008_en_dock.pkg
    2010-03-12 11:16:00.892 installer[2711:4207] PackageKit: *** Missing bundle identifier: /Library/Receipts/Office2008_en_entourage.pkg
    2010-03-12 11:16:00.896 installer[2711:4207] PackageKit: *** Missing bundle identifier: /Library/Receipts/Office2008_en_entourage_help_hse.pkg
    2010-03-12 11:16:00.905 installer[2711:4207] PackageKit: *** Missing bundle identifier: /Library/Receipts/Office2008_en_equationeditor.pkg
    2010-03-12 11:16:00.907 installer[2711:4207] PackageKit: *** Missing bundle identifier: /Library/Receipts/Office2008_en_errorreporting.pkg
    2010-03-12 11:16:00.930 installer[2711:4207] PackageKit: *** Missing bundle identifier: /Library/Receipts/Office2008_en_excel.pkg
    2010-03-12 11:16:00.941 installer[2711:4207] PackageKit: *** Missing bundle identifier: /Library/Receipts/Office2008_en_excel_help_hse.pkg
    2010-03-12 11:16:00.956 installer[2711:4207] PackageKit: *** Missing bundle identifier: /Library/Receipts/Office2008_en_fonts.pkg
    2010-03-12 11:16:00.963 installer[2711:4207] PackageKit: *** Missing bundle identifier: /Library/Receipts/Office2008_en_graph.pkg
    2010-03-12 11:16:00.971 installer[2711:4207] PackageKit: *** Missing bundle identifier: /Library/Receipts/Office2008_en_helpviewer.pkg
    2010-03-12 11:16:01.004 installer[2711:4207] PackageKit: *** Missing bundle identifier: /Library/Receipts/Office2008_en_launch.pkg
    2010-03-12 11:16:01.017 installer[2711:4207] PackageKit: *** Missing bundle identifier: /Library/Receipts/Office2008_en_messenger.pkg
    2010-03-12 11:16:01.026 installer[2711:4207] PackageKit: *** Missing bundle identifier: /Library/Receipts/Office2008_en_ooxml.pkg
    2010-03-12 11:16:01.067 installer[2711:4207] PackageKit: *** Missing bundle identifier: /Library/Receipts/Office2008_en_orgchart.pkg
    2010-03-12 11:16:01.079 installer[2711:4207] PackageKit: *** Missing bundle identifier: /Library/Receipts/Office2008_en_powerpoint.pkg
    2010-03-12 11:16:01.086 installer[2711:4207] PackageKit: *** Missing bundle identifier: /Library/Receipts/Office2008_en_powerpoint_help_hse.pkg
    2010-03-12 11:16:01.094 installer[2711:4207] PackageKit: *** Missing bundle identifier: /Library/Receipts/Office2008_en_proofing_brazilian.pkg
    2010-03-12 11:16:01.100 installer[2711:4207] PackageKit: *** Missing bundle identifier: /Library/Receipts/Office2008_en_proofing_danish.pkg
    2010-03-12 11:16:01.105 installer[2711:4207] PackageKit: *** Missing bundle identifier: /Library/Receipts/Office2008_en_proofing_dutch.pkg
    2010-03-12 11:16:01.114 installer[2711:4207] PackageKit: *** Missing bundle identifier: /Library/Receipts/Office2008_en_proofing_english.pkg
    2010-03-12 11:16:01.120 installer[2711:4207] PackageKit: *** Missing bundle identifier: /Library/Receipts/Office2008_en_proofing_finnish.pkg
    2010-03-12 11:16:01.131 installer[2711:4207] PackageKit: *** Missing bundle identifier: /Library/Receipts/Office2008_en_proofing_french.pkg
    2010-03-12 11:16:01.144 installer[2711:4207] PackageKit: *** Missing bundle identifier: /Library/Receipts/Office2008_en_proofing_german.pkg
    2010-03-12 11:16:01.156 installer[2711:4207] PackageKit: *** Missing bundle identifier: /Library/Receipts/Office2008_en_proofing_italian.pkg
    2010-03-12 11:16:01.165 installer[2711:4207] PackageKit: *** Missing bundle identifier: /Library/Receipts/Office2008_en_proofing_japanese.pkg
    2010-03-12 11:16:01.175 installer[2711:4207] PackageKit: *** Missing bundle identifier: /Library/Receipts/Office2008_en_proofing_norwegian.pkg
    2010-03-12 11:16:01.188 installer[2711:4207] PackageKit: *** Missing bundle identifier: /Library/Receipts/Office2008_en_proofing_portuguese.pkg
    2010-03-12 11:16:01.196 installer[2711:4207] PackageKit: *** Missing bundle identifier: /Library/Receipts/Office2008_en_proofing_spanish.pkg
    2010-03-12 11:16:01.206 installer[2711:4207] PackageKit: *** Missing bundle identifier: /Library/Receipts/Office2008_en_proofing_swedish.pkg
    2010-03-12 11:16:01.208 installer[2711:4207] PackageKit: *** Missing bundle identifier: /Library/Receipts/Office2008_en_required.pkg
    2010-03-12 11:16:01.210 installer[2711:4207] PackageKit: *** Missing bundle identifier: /Library/Receipts/Office2008_en_silverlight.pkg
    2010-03-12 11:16:01.218 installer[2711:4207] PackageKit: *** Missing bundle identifier: /Library/Receipts/Office2008_en_sounds.pkg
    2010-03-12 11:16:01.228 installer[2711:4207] PackageKit: *** Missing bundle identifier: /Library/Receipts/Office2008_en_word.pkg
    2010-03-12 11:16:01.240 installer[2711:4207] PackageKit: *** Missing bundle identifier: /Library/Receipts/Office2008_en_word_help_hse.pkg
    /Volumes/Entourage 2008, Web Services Edition/Entourage 2008, Web Services Edition.mpkg/Contents/Resources/build_package_map:20: DeprecationWarning: The popen2 module is deprecated. Use the subprocess module.
    from popen2 import Popen3, Popen4
    /Volumes/Entourage 2008, Web Services Edition/Entourage 2008, Web Services Edition.mpkg/Contents/Resources/volume_updatable:5: DeprecationWarning: The popen2 module is deprecated. Use the subprocess module.
    from popen2 import Popen3
    installer: Cannot install on volume / because it is disabled.
    installer: A version of the software required to install this update was not found on this volume.
    To learn how to fix this issue, see “I can’t install Office 2008 for Mac updates” at http://www.microsoft.com/mac/help.mspx.

  • I see this message usually when one of two things has happened.
    Either you’re trying to use the wrong EWS installer with the version of Office 2008 you have installed or you have modified the installed files.
    If you’re using Office 2008 12.2.3 then you must use the EWS 13.0.3 updater. If you’re using Office 2008 12.2.4 then you must use the EWS 13.0.4 updater. Either way, update your Office 2008 install to 12.2.4 and then use the EWS 13.0.4 updater since these are the latest updates.
    If you’ve modified your Office 2008 installation in any way, such as using Monolingual to remove extra languages, then you may have to use the Remove Office tool to uninstall Office 2008, re-install Office 2008, patch it fully to 12.2.4 and then use the EWS 13.0.4 updater. This problem should have been addressed around the 12.2.0 update, but removing, re-installing and updating usually works either way.

  • Simon Powell

    Hi there -I have this exact problem. I have migrated a load of users to an Exchange 2010 server and need to hook them up tomorrow. I cannot install EWS on my machine but I do not have a Summary.plist in my ID at all. I also don’t have the installer media with me – it’s at my office – so reinstalling is a no no. Anybody got any other ideas here because at 9AM tomorrow I could well be in big trouble!

  • Exchange 2010 requires that you use the EWS client. The WebDAV version of Entourage will not work at all.
    The Summary.plist file is only required when upgrading an existing identity. It is not needed when installing the application on a machine where it does not detect an identity. You can rename each “~/Documents/Microsoft User Data” folder so that the installer can’t find it.
    Alternately, if you have an application like Composer from JAMF Software or something similar that can identify differences in a machine after an install then you can create a package and push out the updated version of Office to your machines.
    Either way, you will have to use Entourage EWS if using Exchange 2010.