WebCore is part of WebKit which is the Safari engine available for use in Mac OS X applications. Entourage uses it to render HTML messages. Microsoft & Apple are investigating the WebKit-related crashing.
Currently some users are experiencing crashes and will see this in their crash logs. Not all users are seeing the problem.
Date/Time: 2009-08-07 13:24:07 -0700
Application Name: Microsoft Entourage
Application Bundle ID: com.microsoft.Entourage
Application Signature: OPIM
Application Version: 12.2.0.090605
Crashed Module Name: WebCore
Crashed Module Version: unknown
Crashed Module Offset: 0x0000ab70
Blame Module Name: WebCore
Blame Module Version: unknown
Blame Module Offset: 0x0000ab70
Application LCID: 1033
Extra app info: Reg=en Loc=0×0409
For most users, upgrading from the Safari 4 beta to the final release fixed the issue. Others reported that SP2 fixed the issue for them. Be sure you download and install all the latest updates for Office and the OS. I suggest testing in a new User to eliminate problems in your User’s account as part of the problem.
Until the issue is resolved…..
Use the Apple Combo Updater
The Apple combo updater refreshes old files so I suggest downloading the combo rather than use Software Updater to download the incremental updater. Combo updaters will install on the same version as they’re applying–no need to roll back or do a clean install. More info
Mac OS X 10.5.8 Combo Update (For both PowerPC- and Intel-based Macs )
Mac OS X 10.4.11 Combo Update (PPC)
Mac OS X 10.4.11 Combo Update (Intel)
Update Microsoft Office 2008 for Mac
Office 2008 for Mac 12.2.0 (SP2) (requires Office 2008 for Mac 12.1.0 be installed)
Office 2008 for Mac 12.2.1
[Note added Sept 2010: this issue was never resolved for many Entourage users. Upgrade to Outlook 2011.]
Test in a new User
Since not all users are experiencing the problems, be sure there is no corruption in your setup.
Testing in a new User will quickly tell you if the problem is system wide or if it’s your User’s folder that contains the problem.
When testing in Your User’s account, most likely it’s not your Entourage Identity. Do steps 2,3 and 5.
- 2-Test for corrupt Microsoft preferences
- 3-Test for other preference conflicts/corruption
- 5-Test for a corrupt font
Test for other preference conflicts/corruption involves deleting cache files. There are several utilities to help delete caches. See Tools for Troubleshooting
Note: the Entourage Spotlight cache files could also be deleted with these utilities. Entourage will rebuild these, but it’s not necessary to delete as these are not the type of cache files involved in this type of crash.
Entourage 2008 & Spotlight explains where these Spotlight cache files are located and how they are used.