Office 12.1.5 and Apple 10.5.6 updates

If you have not installed Office 12.1.5, I suggest not installing the Mac OS X 10.5.6 at the same time. Not that I expect problems, but if you do experience a problem, it’s easier to troubleshoot one update at a time.

I installed Office 12.1.5 on December 9 when it was released then OS X 10.5.6 on December 15. I’m seeing no conflicts using Entourage 12.1.5 with Leopard 10.5.6.

Suggestions for a good update.

1) Log out/in with Shift key down before running updater. This quits all start up items including the hidden ones. (use this method for any updater that uses an installer)
2) Restart after updating

Read Revert to a previous version after a bad update Knowing how to revert could save you a lot of time.

The only significant problem for a small number of users for the Office 12.1.5 update involves the password not sticking. See the thread: “entourage 12.1.5 update password problems” for more details.

The password not sticking problem can be solved for some, by simply logging out/in or restarting. Other users have had to revert to an older backup copy of Office then updating again. Seems reverting to 12.1.4 did not work. You need to get back to an earlier version.

If you don’t have a backup, rather than use “Remove Office”. I would try dragging the Office 2008 folder in the root Application folder to the trash. Empty the trash then install from your DVD and update. Follow install directions here. Most installs fail because the user simply did not quit all applications before installing.

Original release DVD came with 12.0.0 installed, but later a DVD with 12.1.0 was released.
Those with the original DVD will need to use the 12.1.0 SP1 combo updater then the 12.1.5 combo updater. Users with the later release will only need the 12.1.5 combo updater.
You can see the older updates that were rolled into the combo here:
Archived Updates that were rolled into a combo

Personally, I had Office installed on two volumes. One updated without problems and the other experienced the password problem, but only for some accounts. The second volume that updated without problem was a clone of the original. I replaced the problem Office folder with the one that was working. Password problem went away.

Tips for trouble free OS updates:

Download the Apple Combo updater (668 MB) rather than use the smaller updater via Software Update. See this page for an explanation on the different types of Apple updaters.

Use third party software
We’ve discussed using SuperDuper!(backup software) before, but this is an excellent time to remind users about a feature it has that protects you from system updates that so bad.

One of the options in SuperDuper! is to create what the author calls a “Sandbox”. It’s used to revert to pre-update state of your OS. Here’s a description of how this option works:

A Sandbox is a bootable copy of your system, stored on another hard drive or partition, that shares your personal documents and data with the original. With SuperDuper!, you actually use the Sandbox as your startup volume. You can safely install any system updates, drivers or programs in the Sandbox, without worrying about what might happen to your system. If anything goes wrong, you can simply start up from the original system. SuperDuper! has preserved it in its original, pre-disaster state but all your new and changed personal documents are totally up to date. Within minutes, you’re up and running again without having to go through a difficult and time-consuming restore process.
SuperDuper! Is $27.95. I’m not affiliated with the product. Just a satisfied user.

Happy Holidays!

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