Today’s article outlines how to find help when you receive an error or if you are experiencing problems. Before asking on a mailing list, newsgroup or calling support, check the Error Page or the Solve Crashes & Conflicts Page. Searching for answers is often the quickest way to find an answer, plus when you search for answers yourself you often find other bits of useful info along the way. Don’t expect someone else to always provide the answers.
Find Solutions for Errors
You receive the error “The action could not be completed. An unknown error (4362) occurred.” How do you find what this error means and what are you supposed to do? Because this error lists a number, visit the Number errors page. Click on the link at the top for Positive Errors, select 4362. The solution is to rebuild your database. This is one of the common errors received in Entourage. Knowing where to search resulted in receiving an answer in less than a minute.
The Entourage Help Error Page lists many of the errors you might receive. There is no official published list of errors.
The Error Page is divided into sections:
••The Print Error Page was added August 29, 2008.
When you do get an error, take a screen shot or write down the exact error. If it’s a number error, decide if the error is coming from Entourage.
- All Entourage number generated errors get a descriptive text as well as the error number. It’s important to know if it’s a positive or negative number when searching.
- If you get an error number without descriptive text, it’s coming either from a mail server, the Operating System or some other application—not from Entourage. Your ISP might be able to help you with these.
- If the message simply says An error occurred and gives a number, this is an Apple operating system message.
Solve Crashes and Conflicts
The Find Solutions for Crashes, Conflicts and General Problems Page lists many of the common problems you might encounter. You can search the page using the symptoms you are experiencing. Symptoms are typical words used to describe the problem like “the text is garbled or gibberish.”
Crashes, Stalls and Quits
a. Switching between Entourage X and 2004 causes crashes when launching
b. Crashes at Startup of Entourage
c. Fails to launch
d. Freezing in Entourage whenever new mail received (tied to Project Center)
e. Crashes of undetermined origin
f. Entourage randomly freezes for a period, takes over system resources, slows down machine, disk churning, hangs, heavy disk activity
g. Stalling, freezing, slow switching between windows
h. Notifications crashed
i. Unexpected Quits
j. Quits when Preferences are opened
k. Entourage crashes when attempting to set a reminder date
l. Launching Entourage bounces in Dock and then quits
m. Multiple applications quit unexpectedly or fail to launch
Don’t over look Help
Help files for each application offer a wealth of info and many users never even look there. The Help menu is available in the Menu bar for every application. New in Office 2008, online Help is available offering extended help topics to the static help pages offered before.
If you still can’t find the answers…..