Installing Office for Mac 2008

The big day has arrived. You finally received your new copy of Office for Mac 2008. If you haven’t purchased your copy yet, see Pre-order Office for Mac 2008 and Time is running out to take advantage of Microsoft deals. The Suite Deal is over now but the Technology Guarantee program goes on until March 31st, 2008.

Now, how do you install and not have any problems?

Before installing you need to make sure your OS is working correctly and that you have done some Entourage housekeeping like deleting spam and messages in your Deleted Items folder.

Pre-Installation Tips

  • Read the directions!
  • Quit any applications that are running, including virus-protection applications, all Office applications, Microsoft Messenger for Mac, and Office Notifications, because they might interfere with installation. How to quit Notifications
  • If you have a previous version of Office installed: Put your templates in your Microsoft User Data folder, where they won’t be touched if you use “Remove Office”, and set the Project Gallery to find them there. Otherwise, “Remove Office” will delete those files. Templates contains your Normal file. Normal file: Note: starting with Office 2004 the Normal template is moved to the MUD folder, but the Templates folder is not moved.

Tips when upgrading Entourage mail:

  • Clean up your database before importing
  • Export your contacts for backup
  • Make a backup of your database (you can’t have too many backups)
  • Empty your Deleted Mail

Start with a good base

Office uses certain system files when installing. If your base files have problems, you are going to have problems installing Office. Cache files and corrupt fonts can also cause problems. If you experience problems after installing delete your cache files. Tiger Cache Cleaner and Leopard Cache Cleaner are two recommended by many users (shareware). For help with fonts see Troubleshoot Fonts. [Added: Microsoft fonts to delete after installing Snow Leopard (includes help deleting font caches)]

Tiger Users: I suggest that you download and run the latest combo updater for your computer. Combo updaters will install on the same version as they’re applying–no need to roll back or do a clean install. To understand why running a combo updater helps see Apple Combo Updater and Entourage

Mac OS X 10.4.11 Combo Update (PPC)
Mac OS X 10.4.11 Combo Update (Intel)

Leopard Users Download and run the standalone 10.5.1 updater or hopefully the 10.5.2 updater from the Apple Downloads page.

Before putting the CD in to install, use the Finder’s Label feature to identify your Fonts. I like to do this when I first install the OS so I will know which fonts are installed by the system. Office 2008 uses a different method for fonts and many fonts are new versions. Office 2008 will install fonts to the /Library/Fonts/Microsoft folder. By being at the root, then all users on the machine have access to them and you don’t get Office 2008 putting multiple copies on the machine for each user.

Library/Fonts folder:

The installer will scour /Library/Fonts/ and ~/Library/Fonts/ for fonts with the same name and move them to /Library/Disabled Fonts/ or ~/Library/Disabled Fonts/ depending on where they were found. [Added: I suggest running Font Book to check for duplicate fonts. Fonts > validate fonts]

[Added for Snow Leopard users Microsoft fonts to delete after installing Snow Leopard (includes help deleting font caches)]

If you are one of the users that will keep Office 2004 around while you are getting used to Office 2008, or will keep Office 2004 for VBA, then knowing how the installer deals with fonts will keep you from overwriting new fonts with old. Be sure you install Office 2004 first. Office 2008 will not go back retroactively and move fonts installed after it was installed. I suggest using separate Users for the different versions. Even though your preferences are separated in the ~/Library/Preferences/Microsoft folder, some of the .plist files will be shared. Having separate User’s preference files will be less likely to cause problems. Using Fast User Switching makes it easy to access your older version when needed.

Just a quick word about the new fonts. I really like Consolas for plain text readability. The new fonts have also been adjusted for size so you shouldn’t see so much change when exchanging mail with PC users. Here are the default font preferences in case your old preferences override the new font preferences.

Click to view larger.

Descriptions taken from The Next Big Thing in Online Type

Office 2008 comes with an installer where you could previously choose to drag and drop or run the installer.

The installer is an Apple package installer file. A “package” is literally just a set of specially named folders and files. Nothing more.
The advantage of a package install over a stand-alone installer, like the Vise installers that Microsoft was using, is that the installs follow Apple’s guidelines and the developer can take advantage of an existing application rather than write a new one. Plus, in the corporate world, package installers can be deployed and installed much more easily.
A big bonus of the Apple package installer is that you can build a package of other packages, which is easier to update than a Vise installer package. To see this, right-click the Office Installer package and select “Show Package Contents”. Then look in /Contents/Packages. You’ll see a whole list of individual packages and each is responsible for something specific.

Thanks to Bill Smith for the info on installers.

Finally, we can install.

You can drag your CD Key into the installer window. No more boxes to fill! Please keep your CD Key in a safe place. Should you ever need to install again, you will need your CD Key. The Product ID is used only to get Microsoft support. It’s not required that you register like the Windows Office users.

You will be cautioned to remove all versions of Office for Mac on your computer. It’s not necessary to do this. Often this is a backup copy and you don’t want to remove your backup.

Select which version you want removed. “Remove Office” removes all invisible files including your CD key. Before removing your old copies be sure you have a CD key in case you ever want to install.

Enter your info in Setup Assistant:

Office opens to the Project Gallery

You can select not to show Project Gallery at start up. Un-check Show Project Gallery at start up.

Options when opening Entourage for the first time:

Import from a previous version of Entourage

Import from another application

Import from an application not listed

If you select not to import anything into Entourage be sure to use the Verify option when entering your Account info.

My general comments on Entourage 2008

Big improvements in the database and rebuilding. HTML handeling is also greatly improved. Several newsletters that crashed or would show incorrectly in 2004 now open correctly. The new toolbar for favorites is my ‘favorite’ feature. Next would be the Customize Toolbar. Category colors are a bit different in Entourage 2008. You might need to tweek your old colors.
Check out all of the new features from the Microsoft Office Setup Assistant. You can always go back and launch it from the Office folder. It’s too easy to bypass the articles in the setup assistant when installing since you want to dive in and try out all of the new features.

If you have any problems installing, please ask on either the Entourage newsgroup ( or the Office for Mac newsgroup ( How to subscribe to the newsgroups. By posting on the newsgroups, other users can benefit from the answers and contribute to a solution. In addition, it will be easier for us to track the problem.

Microsoft has closed the newsgroups. You can ask on the Mactopia Product Forums.

Check the Find Solutions for Crashes, Conflicts and General Problems page for help troubleshooting and quick answers.

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15 comments to Installing Office for Mac 2008

  • Any news on iCal in Entourage? Will it import/export the iCal format? Will it sync to Google Calendar or iCal? 🙂

  • B.H.

    Great tutorial, came in very handy! Thank you!!

  • dianer

    Hi TwisterMc, Entourage does sync with iCal, but not to Google directly unless Google calendar sync to iCal. Be sure to read the article Calendar synching between Entourage and iCal

  • wesnichols

    Running latest Leopard. Installed Office 2008 last week. had a problem that the great tech support woman, Joanne at Microsoft, helped me fix (removed Microsoft User Data folders and then move 2004 folders to 2008 folder). worked for a few days.
    today, started getting sync services crashes.
    then, a warning — “your office database is damaged”.
    i did database utility 3 times and it crashed each time after a long time and in stage 4 of 5. see note below.
    what’s going on!??
    Microsoft Error Reporting log version: 2.0
    Error Signature:
    Exception: EXC_BAD_ACCESS
    Date/Time: 2008-01-21 21:28:38 -0800
    Application Name: Microsoft Database Utility
    Application Bundle ID:
    Application Signature: MDr1
    Application Version:
    Crashed Module Name: Microsoft Database Utility
    Crashed Module Version:
    Crashed Module Offset: 0x0001ba26
    Blame Module Name: Microsoft Database Utility
    Blame Module Version:
    Blame Module Offset: 0x0001ba26
    Application LCID: 1033
    Extra app info: Reg=en Loc=0x0409
    Thread 0:
    # 1 0x93be68e6 in _signgam + 0x93A4D0E6 (libSystem.B.dylib + 0x000008e6)
    # 2 0x967af439 in __gTECMasterGlobals + 0x964CAE79 (CarbonCore + 0x00071439)
    # 3 0x0079a4e5 in LThread::Yield(LThread const*) + 0x00000027 (PowerPlantCore + 0x0000f4e5)
    # 4 0x000ad9ca in __mh_execute_header + 0x000AC9CA (Microsoft Database Utility + 0x000ac9ca)
    # 5 0x0078f69b in LAttachment::Execute(long, void*) + 0x00000033 (PowerPlantCore + 0x0000469b)
    # 6 0x0078f92c in LAttachable::ExecuteAttachments(long, void*) + 0x00000056 (PowerPlantCore + 0x0000492c)
    # 7 0x005dd061 in LApplication::PostProcessEventsRAEL(OpaqueEventRef*, OpaqueEventTargetRef*, unsigned char) + 0x000000BB (PowerPlant + 0x00070061)
    # 8 0x005dd292 in LApplication::EventHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 0x0000018E (PowerPlant + 0x00070292)
    # 9 0x936d7863 in .objc_class_name_IPMDFontRange + 0x933AEC43 (HIToolbox + 0x00007863)
    # 10 0x936d6c9d in .objc_class_name_IPMDFontRange + 0x933AE07D (HIToolbox + 0x00006c9d)
    # 11 0x936d6b02 in .objc_class_name_IPMDFontRange + 0x933ADEE2 (HIToolbox + 0x00006b02)
    # 12 0x9370581c in .objc_class_name_IPMDFontRange + 0x933DCBFC (HIToolbox + 0x0003581c)
    # 13 0x936d7c1c in .objc_class_name_IPMDFontRange + 0x933AEFFC (HIToolbox + 0x00007c1c)
    # 14 0x936d6c9d in .objc_class_name_IPMDFontRange + 0x933AE07D (HIToolbox + 0x00006c9d)
    # 15 0x936f308e in .objc_class_name_IPMDFontRange + 0x933CA46E (HIToolbox + 0x0002308e)
    # 16 0x93760444 in .objc_class_name_IPMDFontRange + 0x93437824 (HIToolbox + 0x00090444)
    # 17 0x9375cc9e in .objc_class_name_IPMDFontRange + 0x9343407E (HIToolbox + 0x0008cc9e)
    # 18 0x005dc741 in LApplication::ProcessEvents() + 0x000000FF (PowerPlant + 0x0006f741)
    # 19 0x005dc7cf in LApplication::Run() + 0x0000006D (PowerPlant + 0x0006f7cf)
    # 20 0x00011b9d in __mh_execute_header + 0x00010B9D (Microsoft Database Utility + 0x00010b9d)
    # 21 0x00002e9a in __mh_execute_header + 0x00001E9A (Microsoft Database Utility + 0x00001e9a)
    # 22 0x00002dc1 in __mh_execute_header + 0x00001DC1 (Microsoft Database Utility + 0x00001dc1)
    X86 Thread State:
    eax: 0xffffffe1 ebx: 0x967af266 ecx: 0xbfffec2c edx:0x93be68e6
    edi: 0x00000000 esi: 0x00000000 ebp: 0xbfffec68 esp:0xbfffec2c
    ss: 0x0000001f eip: 0x93be68e6 cs: 0x00000007 ds:0x0000001f
    es: 0x0000001f fs: 0x00000000 gs: 0x00000037 eflags:0x00000206
    Thread 1:
    # 1 0x93be6a06 in _signgam + 0x93A4D206 (libSystem.B.dylib + 0x00000a06)
    # 2 0x93c6eb7b in _signgam + 0x93AD537B (libSystem.B.dylib + 0x00088b7b)
    # 3 0x0077e265 in _MerpCreateSession + 0x00000B05 (merp + 0x00002265)
    # 4 0x0077d8cd in _MerpCreateSession + 0x0000016D (merp + 0x000018cd)
    # 5 0x0077d954 in _MerpCreateSession + 0x000001F4 (merp + 0x00001954)
    # 6 0x0077e40d in _MerpCreateSession + 0x00000CAD (merp + 0x0000240d)
    # 7 0x93c17075 in _signgam + 0x93A7D875 (libSystem.B.dylib + 0x00031075)
    # 8 0x93c16f32 in _signgam + 0x93A7D732 (libSystem.B.dylib + 0x00030f32)
    X86 Thread State:
    eax: 0xffffffa6 ebx: 0x93c5d999 ecx: 0xb00a0a5c edx:0x93be6a06
    edi: 0x000008dc esi: 0xb4614f31 ebp: 0xb00a0ac8 esp:0xb00a0a5c
    ss: 0x0000001f eip: 0x93be6a06 cs: 0x00000007 ds:0x0000001f
    es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000202
    Thread 2 crashed:
    # 1 0x0001ca26 in __mh_execute_header + 0x0001BA26 (Microsoft Database Utility + 0x0001ba26)
    # 2 0x00035cad in __mh_execute_header + 0x00034CAD (Microsoft Database Utility + 0x00034cad)
    # 3 0x0001c94a in __mh_execute_header + 0x0001B94A (Microsoft Database Utility + 0x0001b94a)
    # 4 0x0001d69e in __mh_execute_header + 0x0001C69E (Microsoft Database Utility + 0x0001c69e)
    # 5 0x0001dc3f in __mh_execute_header + 0x0001CC3F (Microsoft Database Utility + 0x0001cc3f)
    # 6 0x0001dbfe in __mh_execute_header + 0x0001CBFE (Microsoft Database Utility + 0x0001cbfe)
    # 7 0x0001fc63 in __mh_execute_header + 0x0001EC63 (Microsoft Database Utility + 0x0001ec63)
    # 8 0x00023365 in __mh_execute_header + 0x00022365 (Microsoft Database Utility + 0x00022365)
    # 9 0x00021c73 in __mh_execute_header + 0x00020C73 (Microsoft Database Utility + 0x00020c73)
    # 10 0x000064bc in __mh_execute_header + 0x000054BC (Microsoft Database Utility + 0x000054bc)
    # 11 0x00024d28 in __mh_execute_header + 0x00023D28 (Microsoft Database Utility + 0x00023d28)
    # 12 0x00021111 in __mh_execute_header + 0x00020111 (Microsoft Database Utility + 0x00020111)
    # 13 0x00019d9e in __mh_execute_header + 0x00018D9E (Microsoft Database Utility + 0x00018d9e)
    # 14 0x00019e1a in __mh_execute_header + 0x00018E1A (Microsoft Database Utility + 0x00018e1a)
    # 15 0x00019e6b in __mh_execute_header + 0x00018E6B (Microsoft Database Utility + 0x00018e6b)
    # 16 0x000f0451 in std::_Rb_tree, std::less, std::allocator >::_M_erase(std::_Rb_tree_node*) + 0x000002F3 (Microsoft Database Utility + 0x000ef451)
    # 17 0x000f0490 in std::_Rb_tree, std::less, std::allocator >::_M_erase(std::_Rb_tree_node*) + 0x00000332 (Microsoft Database Utility + 0x000ef490)
    # 18 0x00014218 in __mh_execute_header + 0x00013218 (Microsoft Database Utility + 0x00013218)
    # 19 0x00019108 in __mh_execute_header + 0x00018108 (Microsoft Database Utility + 0x00018108)
    # 20 0x00019438 in __mh_execute_header + 0x00018438 (Microsoft Database Utility + 0x00018438)
    # 21 0x0001504c in __mh_execute_header + 0x0001404C (Microsoft Database Utility + 0x0001404c)
    # 22 0x00010da5 in __mh_execute_header + 0x0000FDA5 (Microsoft Database Utility + 0x0000fda5)
    # 23 0x000cb8a3 in __mh_execute_header + 0x000CA8A3 (Microsoft Database Utility + 0x000ca8a3)
    # 24 0x00799f86 in LThread::DoEntry(void*) + 0x0000001E (PowerPlantCore + 0x0000ef86)
    # 25 0x967b3d0d in __gTECMasterGlobals + 0x964CF74D (CarbonCore + 0x00075d0d)
    # 26 0x93c17075 in _signgam + 0x93A7D875 (libSystem.B.dylib + 0x00031075)
    # 27 0x93c16f32 in _signgam + 0x93A7D732 (libSystem.B.dylib + 0x00030f32)
    X86 Thread State:
    eax: 0x00000000 ebx: 0x00000000 ecx: 0x93be7443 edx:0x3625b176
    edi: 0x00000000 esi: 0x00000000 ebp: 0xb012a8b8 esp:0xb012a8b0
    ss: 0x0000001f eip: 0x0001ca26 cs: 0x00000017 ds:0x0000001f
    es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00010286
    Loaded modules:
    0: Microsoft Database Utility ( Reg=en Loc=0x0409): /Applications/Microsoft Office 2008/Office/Microsoft Database Database Utility
    1: Netlib: /Applications/Microsoft Office 2008/Office/Microsoft Database
    2: MicrosoftComponentPlugin: /Applications/Microsoft Office 2008/Office/Microsoft Database
    3: PowerPlant: /Applications/Microsoft Office 2008/Office/Microsoft Database
    4: merp: /Applications/Microsoft Office 2008/Office/Microsoft Database
    5: PowerPlantCore: /Applications/Microsoft Office 2008/Office/Microsoft Database
    6: OpenTransport: /System/Library/PrivateFrameworks/OpenTransport.framework/OpenTransport
    7: RawCamera (2.0 Reg=English Loc=0x0000): /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
    8: CoreText: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreText.framework/Versions/A/CoreText
    9: SpeechRecognition: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecognition.framework/Versions/A/SpeechRecognition
    10: ImageCapture: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture.framework/Versions/A/ImageCapture
    11: Foundation: /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
    12: OpenGL: /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
    13: libicucore.A.dylib: /usr/lib/libicucore.A.dylib
    14: libbsm.dylib: /usr/lib/libbsm.dylib
    15: CFNetwork: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
    16: DiskArbitration: /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
    17: Carbon: /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
    18: AE: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.framework/Versions/A/AE
    19: CoreData: /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
    20: Kerberos: /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
    21: libobjc.A.dylib: /usr/lib/libobjc.A.dylib
    22: AppKit: /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
    23: QuartzCore: /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
    24: QuickTime: /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
    25: HelpData: /System/Library/PrivateFrameworks/HelpData.framework/Versions/A/HelpData
    26: OSServices: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServices.framework/Versions/A/OSServices
    27: DesktopServicesPriv: /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/DesktopServicesPriv
    28: NavigationServices: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationServices.framework/Versions/A/NavigationServices
    29: OpenScripting: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting.framework/Versions/A/OpenScripting
    30: CoreAudio: /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
    31: libJPEG.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib
    32: libcrypto.0.9.7.dylib: /usr/lib/libcrypto.0.9.7.dylib
    33: Shortcut: /System/Library/PrivateFrameworks/Shortcut.framework/Versions/A/Shortcut
    34: CoreServices: /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
    35: AGL: /System/Library/Frameworks/AGL.framework/Versions/A/AGL
    36: SystemConfiguration: /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration
    37: libz.1.dylib: /usr/lib/libz.1.dylib
    38: libGL.dylib: /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
    39: SecurityHI: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.framework/Versions/A/SecurityHI
    40: libCSync.A.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
    41: Metadata: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framework/Versions/A/Metadata
    42: libBLAS.dylib: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libBLAS.dylib
    43: InstallServer: /System/Library/PrivateFrameworks/InstallServer.framework/Versions/A/InstallServer
    44: IOKit: /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
    45: CarbonSound: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.framework/Versions/A/CarbonSound
    46: HIToolbox: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox
    47: LangAnalysis: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LangAnalysis.framework/Versions/A/LangAnalysis
    48: CommonPanels: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels.framework/Versions/A/CommonPanels
    49: libCGATS.A.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGATS.A.dylib
    50: libRIP.A.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
    51: Accelerate: /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
    52: libSystem.B.dylib: /usr/lib/libSystem.B.dylib
    53: AudioToolbox: /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
    54: libPng.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib
    55: libvDSP.dylib: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvDSP.dylib
    56: libvMisc.dylib: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvMisc.dylib
    57: libxslt.1.dylib: /usr/lib/libxslt.1.dylib
    58: libsqlite3.0.dylib: /usr/lib/libsqlite3.0.dylib
    59: vImage: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/Versions/A/vImage
    60: AudioUnit: /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
    61: Security: /System/Library/Frameworks/Security.framework/Versions/A/Security
    62: Print: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Versions/A/Print
    63: vecLib: /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
    64: CoreFoundation: /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
    65: libffi.dylib: /usr/lib/libffi.dylib
    66: libRadiance.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.dylib
    67: ATS: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/ATS
    68: Help: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framework/Versions/A/Help
    69: libcups.2.dylib: /usr/lib/libcups.2.dylib
    70: libauto.dylib: /usr/lib/libauto.dylib
    71: vecLib: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/vecLib
    72: libgcc_s.1.dylib: /usr/lib/libgcc_s.1.dylib
    73: ApplicationServices: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices
    74: DictionaryServices: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/DictionaryServices.framework/Versions/A/DictionaryServices
    75: SpeechSynthesis: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynthesis.framework/Versions/A/SpeechSynthesis
    76: libstdc++.6.dylib: /usr/lib/libstdc++.6.dylib
    77: ColorSync: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync.framework/Versions/A/ColorSync
    78: libLAPACK.dylib: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libLAPACK.dylib
    79: LaunchServices: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchServices.framework/Versions/A/LaunchServices
    80: ImageIO: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/ImageIO
    81: libGLImage.dylib: /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dylib
    82: Cocoa: /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
    83: libTIFF.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib
    84: libmathCommon.A.dylib: /usr/lib/system/libmathCommon.A.dylib
    85: CoreGraphics: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
    86: libGIF.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib
    87: CoreUI: /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
    88: libGLProgrammability.dylib: /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgrammability.dylib
    89: PrintCore: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore.framework/Versions/A/PrintCore
    90: CoreVideo: /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
    91: libGLU.dylib: /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
    92: QD: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/QD.framework/Versions/A/QD
    93: libresolv.9.dylib: /usr/lib/libresolv.9.dylib
    94: Ink: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework/Versions/A/Ink
    95: SearchKit: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchKit.framework/Versions/A/SearchKit
    96: CarbonCore: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore
    97: libxml2.2.dylib: /usr/lib/libxml2.2.dylib
    98: HIServices: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices.framework/Versions/A/HIServices
    99: SecurityFoundation: /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoundation
    100: HTMLRendering: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering.framework/Versions/A/HTMLRendering
    101: SecurityInterface: /System/Library/Frameworks/SecurityInterface.framework/Versions/A/SecurityInterface
    Operating System Information
    Operating System: Mac OS X 10.5.1 (Build 9B18)
    CPU: Intel Core Duo, Number: 2, Speed: 2147 MHz
    gestaltPhysicalRAMSize err = 0, result = 2047 MB
    gestaltSystemVersion err = 0, result = 0x1051
    Screen: 1280 x 800, depth = 32, ltbr = 0, 0, 800, 1280
    Microsoft Application Information:
    Error Reporting UUID: A0AB8357-7867-4D81-A8B6-019F151C40D0
    Time from launch: 2 hours, 39 minutes, 55 seconds
    Total errors on this client: 40

  • Just a quick look at your crash log shows a lot of Framework errors. It takes a developer to really read a crash log.
    First, lets note that many users are having problems with installs like Office on Leopard. Until you get a good base then any application will have trouble. How did you install Leopard? “Erase & Install”, Update, “Archive & Install”???
    Option 1) A framework error normally means one or more components of Office have not been updated correctly and are now out of synch with other bits.
    First try downloading the 10.5.1 standalone updater from the Apple downloads page. You might have to use “Remove Office” and install again.
    Option 2) The “Framework error” is basically a (generic) message indicating the application can’t connect to the Database or to the expected information inside the Database. The reasons may differ and so may the methods to solve it.
    Some users have resorted to deleting the MUD folder, but before you do that try some other methods (repairing permissions, rebuilding the Database,…) before you take a drastic action like deleting the MUD folder.
    > Running latest Leopard. Installed Office 2008 last week. had a problem that
    > the great tech support woman, Joanne at Microsoft, helped me fix (removed
    > Microsoft User Data folders and then move 2004 folders to 2008 folder).
    > worked for a few days.
    Doing this should have made Entourage 2008 rebuild you 2004 database when it first started. Did it do this? If not then you will definitely have problems.
    > today, started getting sync services crashes.
    > then, a warning — “your office database is damaged”.
    This error can occur when other things happen like a corrupt .plist file. I suspect that if you re-apply the updater above that you will find your problem to be improved. However, I’m not so sure you database has been updated successfully.
    The blog is not the place to get support. Please take this to the Entourage talk list or the Entourage newsgroup for continued support. Please Cc me on this so I don’t overlook it. One caveat right now is the newsgroup is in a state of flux due to the new Mactopia interface. It’s such a mess I can hardly even stand to read the messages. We are working with Mactopia to get this resolved as quickly as possible.
    How to subscribe to the Microsoft Entourage newsgroup:
    How to subscribe to the Microsoft Entourage talk list:

  • Mikey

    Hmmmm…. Do you recall if much of the Office 2008 program was installed by the Office 2008 installer AFTER it ran the script that put icons in the Dock ??? The reason I ask is that the Office 2008 Special Media Edition installer crashed viciously at that point and took out the Finder with it. My very first crash with this computer. I had to power my Mac down by holding in the power button in order to get it get it to respond. Running Tiger 10.4.11 on a 2.8 GHz Intel iMac.

  • dianer

    Hi Mikey, I don’t have the Special Media edition to check. Maybe someone else will be able to comment that has this edition. Sorry!

  • Chantel

    Hi again,
    You helped me a few months ago set up my gmail onto entoutage… Now i have a mew mac, and im trying to migrate everything over.. all sucessful apart from entourage.
    I exported, saved the identity, and imported into the new, the emails came over, but now underneath in a backup section, and none of the settings came over. Is there a way just to mirror the old computers entourage?

  • Diane Ross

    Your settings are in the User’s Library/Preferences folder. Use the Spotlight search on this folder for Microsoft. Then use the Finder Label to color them. You should be able to replace these with the ones on your old computer.
    There is no one answer to “can I mirror” You have to consider if they are the same OS, change from PPC to Intel. Just dumping the entire User’s Preferences folder can just bring over old baggage.

  • Entourage crashes after Snow Leopard Installed; Following is error report:Microsoft Error Reporting log version: 2.0
    Error Signature:
    Exception: EXC_BAD_ACCESS
    Date/Time: 2009-11-17 21:01:49 -0800
    Application Name: Microsoft Entourage
    Application Bundle ID:
    Application Signature: OPIM
    Application Version:
    Crashed Module Name: libobjc.A.dylib
    Crashed Module Version: unknown
    Crashed Module Offset: 0x00005edb
    Blame Module Name: libobjc.A.dylib
    Blame Module Version: unknown
    Blame Module Offset: 0x00005edb
    Application LCID: 1033
    Extra app info: Reg=en Loc=0x0409
    [Log edited]

  • I edited your crash log. It takes a developer to read these logs. Sometimes we can get a clue from the first part as to what is going wrong.
    You don’t mention what you have tried. Have you removed the fonts as suggested in the article? Have your re-installed Office? Have you tested in a new User?

  • juan

    I have a problem completing the installation setup assistant.
    Someone told me there’s something that I need to delete but Im not sure what to do at this moment.
    Any help would be appreciated!!!
    Microsoft Error Reporting log version: 2.0
    Error Signature:
    Date/Time: 2010-01-20 02:15:27 -0500
    Application Name: Microsoft Office Setup Assistant
    Application Bundle ID:
    Application Signature: MosA
    Application Version:
    Crashed Module Name: unknown
    Crashed Module Version: unknown
    Crashed Module Offset: unknown
    Blame Module Name: unknown
    Blame Module Version: unknown
    Blame Module Offset: unknown
    Application LCID: 1033
    Extra app info: Reg=English Loc=0x0409
    [edited crash log]

  • It takes a developer to read logs like this. the First part gives clues, but when it’s *unknown* it’s hard to know what to suggest. See these links to see what might have gone wrong with your install.
    Dos and Don’ts for a good install
    Check List to troubleshoot your install
    Install/Update Errors

  • Hi, I have installed Mac Office 2008 at my customers and I do have two problems with Entourage:
    1) If receiving a mail with a web picture and I want to forward this mail, the picture is not to be seen any longer, only the URL.
    2) We are using an exchange server and the user’s calendars are visible for all. The user is using colours in his/her calendar for different tasks. These tasks also being given to other users are only in the right colour at the person that has created the task and not at the other users.
    Please help!!

  • Troubleshooting individual user problems is beyond the scope of this post. We greatly appreciate your comments about our blog but we do ask that personal help questions be directed to the Entourage newsgroup or to our YouTalk mailing list.
    How to get individual help